Scrub Island Resort, Spa & Marina

This was our 2nd visit to Scrub Island Resort since July 2024. Our Deluxe 1-BR Suite overlooking the marina was beautiful, comfortable and well maintained by the Housekeeping Staff! Transport service to North Shore Beach and by ferry to and from Trellis Bay was efficient and courteous! Ramona at One Shoe Beach Bar and Junior on the Ferry always provided excellent service with a “Can Do” attitude! This IS a Beautiful place! Sadly though, I have to agree with several other Reviewers who discovered complacent if not lackadaisical attitudes toward guests in the area of hospitality and restaurant/bar service! Apparently hiring is done on a basis of urgency to fill staff positions with hopes of training them afterwards! This IS NOT WORKING!! Also, the multiple extra fees that show up on the final check out statement that are not revealed during the booking process is just wrong. (Daily Resort Fees and Daily Room Service Fees when we never ordered anything from Room Service is hard to understand). Sure, I CAN accept the 20% SVC CHG on all Restaurant charges to be split among the food service staff, but this seems to only serve to facilitate a mediocre attitude among the staff who deal directly with the guests! Not sure what the answer is ~ perhaps bringing in Mel Robbins for a weekend of coaching in the offseason. I’ll probably not be back unless I hear of more JOY in the staff interactions with the guests…”Let them!”

We stayed for one night in the marina. The marina staff was great! Very helpful when we arrived. The last time we stayed here was about 10 years ago and the owners have not put much money into it since. It is a great location, and had a lot of amenities for kids but the place is just starting to get worn down. It really is a shame. They have a water slide, but there is a chunk of cement missing and could use a new paint coat. There is a trampoline in the water, but hasn't been blown up in about two months. We ate dinner and the staff was great but there was a lifetime show blasting on all the TVs that really brought the ambiance down. As much as the kids had fun at the pool, I am not sure we will be back until updates are made.

Beautiful view Pool very nice Food average Service average Hotel management did not tell us or advise on web site main restaurant fine dining closed during our stay Front desk clueless about activities going on this week Front desk said they made reservations for dinner but on arrival no reservations had been made Gymnasium has lots equipment but at least half nonfunctional One treadmill cheap brand for whole gym Suggests to me they are very pressed for cash May be better to come another season when things are improved Only 40 % occupancy this week

The hotel was at 40% occupancy per front desk. Their restaurant was only the Donovan’s Reef (bar) at pool. VERY limited menu. Mostly bar food. They said it was on website. That is not true. I’ve been all over the website as have my friends and we don’t see anything about this. The gym equipment doesn’t work. Old and dilapidated. Took almost 45” to get eggs for breakfast this morning. One other party in restaurant. Holes in the curtains in room. Lights in palm trees disconnected and inoperable. Main restaurant not open though not stated on website. They told us upon arrival that Wednesday was festival night but our friend called night before and they told him it wasn’t happening yet. Website flyer page doesn’t specify at all. It isn’t happening. Staff seems to be ill equipped to answer questions. They also need to clean up their website with current information to clarify for high and low season offerings. I would not return here. It is cost for first class prices and not first class experience. We will go to Bitter End next time.

We have been to Scrub Island resort multiple times over the last ten years. The views are beautiful. However, this year was disappointing. With rates for a 4/5 star hotel the facility was sub-par. A highlight was the spa. Communication was lacking and maintenance needs improvement. A/C never cooled the room to temperature. Hot water heater for friends room didn’t work. Bar/restaurant workers at Donovan’s reef seemed disinterested in serving. We were not informed about the amenities that were not available. The return ferry to Trellis Bay to catch our plane was 15 minutes late waiting on a captain. The reply to my survey left me flat, with only excuses. No indication the issues were being worked or resolved. Sent a note to Mainsail Hotels, the corporate headquarters, and have not received acknowledgment nor a reply. Sorry to say, we won’t return.

We were very excited to visit Scrub Island for a night on our vacation. While everything was fine, the staff very friendly and the food ok the general vibe of the place is tired. For the price I am shocked that it is rated 4.5 stars. You can def do better for $1200 a night!