Fairfield Inn Scranton

It was clean and nice friendly

호텔이 조용하고 깨끗해요 엘레베이터가 좀 느리긴 한데 그거 빼고는 모두 만족합니다.

整體來説非常滿意. 由於時間訂錯了.前台工作人員幫忙協調解決.服務態度非常好. 酒店也很乾凈整潔.早餐品質不錯.

My experience at this hotel in Scranton, PA was not only frustrating but also deeply disappointing, especially given the circumstances. I was in town for my uncle's memorial service, and what should have been a simple reservation process turned into an absolute nightmare. It started when I arrived in Scranton and realized I never received a confirmation email for my booking. Concerned, I called the hotel to check if my reservation was in their system. To my shock, they claimed there was no reservation under my name, leaving me scrambling to book another place to stay at the last minute. However, the situation only worsened the next day when I noticed a charge on my credit card from the hotel. Confused and frustrated, I immediately called the property again, only to be told they still couldn’t locate my reservation. I had to personally provide my information to the front desk staff, who then passed it along to their operations manager. After much back-and-forth, I finally received an email from the operations manager who suddenly “found” my reservation. Despite the clear error on their part, there was no offer of compensation, apology, or acknowledgment of their incompetence. To make matters worse, I filed a dispute with Marriott Bonvoy, believing they would step in and help resolve the issue. Instead, the property had the audacity to lie to Marriott, claiming they had never received any calls from me. As a result, Marriott Bonvoy completely failed to stand by their customer, leaving me with no refund and feeling utterly disrespected during an already difficult time. This experience was not just an inconvenience—it was a total lack of empathy and professionalism during an already difficult moment in my life. The dishonesty and incompetence from both the hotel and Marriott Bonvoy are inexcusable. I would strongly recommend avoiding this hotel if you expect even the bare minimum level of service and integrity.

Room was good, as was bed. They read our preferences and booked our room as we requested. However no ramp to the door for handicapped access!!! Get a curb cut!!! Hotel looks like it needs a refresh all over. The walls have dents and scratches as does the elevator.

We stopped at this hotel to rest for the night as our half way point home to Toronto (Late check in). The hotel was clean, room was spacious for a family of 4, wife and 2 kids (4yo & 7yo). The beds were comfortable but the pillows were very soft. If you cannot sleep on soft pillows it may be an issue. Also be aware that there is no luggage rack so you will have to put everything on the floor. Check in was simple, staff was nice. Breakfast was simple and basic. All that we need. The fresh waffle maker is always a deal breaker with the kids. I would recommend this hotel to others. They do a great job in keeping the building clean and tidy.

Lovely and clean hotel, very pleasant check-in experience, and the room had everything we needed. We had an accessible room and it featured a very large bathroom, although there was a ledge on the tub that would be a problem for some people to get into the bath. Breakfast was good; a couple of hot dishes available (scrambled egg and mini quiche) and good coffee, juice, cereal selection. There is a gym but we didn't use it. There is also a small shop to purchase snacks, but we didn't buy anything there. Very close to good shopping and restaurant area, so there is lots to choose from in that regard.

Great hotel that is clean, with plenty of amenities and free breakfast! Not much around it other than local stores, but they're all conveniently situated. We made a stop here to check out some of Scranton for the "Office Experience" on our way to NYC from Canada.

Clean spacious rooms , comfortable sleep , Convenient to restaurants , gas stations and shops . Front desk girls were VERY helpful . Breakfast was a good hotel breakfast . Very convenient to all highways .. We would stay there again while traveling that way