What a wonderful experience we had during our four day visit at The Canyon Suites. Of course the rooms and surroundings are beautiful and first class. But what sets this resort apart is the spectacular hospitality. Many thanks to Buzz who greeted us each morning for breakfast, always with a smile and a cheerful word; to the wonderful concierge staff who were uniformly helpful and professional; and to the valet staff, always eager to help, including the free rides on the golf carts to get to some of the more remote areas of the resort. All in all, it they made our vacation memorable and enjoyable. We'll treasure our time there for years to come.
Käännä
46023904
Majoittunut 3. 2025
Muu
10.0/10
Ylivertainen
Lähetetty 27.4.2025
This is obviously an expensive place to stay but it is very high quality. There is a separate entrance area to the Canyon suites and a beautiful lobby area. The suites have their own pool but there were a lot of children staying when we visited before the Easter holidays and the pool is not adults only. Quite expensive pool side food. There are cabanas at the pool but these are very, very expensive to hire. Our room wasn't ready although we had called ahead but the hotel was very apologetic and compensated us for the delay which was a nice surprise when we checked out. Check in is quite late at 4pm but you can use the facilities before then. See the small card for things included in the resort fee - we used the car to take us to the Scottsdale fashion shops. We were able to use Marriott points for one of our nights which was helpful to reduce the cost. Staff were very nice and helpful - particularly the valet team. There is a good breakfast served in the lobby area (included) and this can be eaten outside which was lovely. The room was light and airy with a good shower although we would have appreciated a nightlight to the bathroom and a welcome card explaining the amenities including details of breakfast and the fact that the lounge serves evening food. The main hotel has several restaurants and we tried a few of them - there is a nice cactus walk to the main hotel. We had a lovely short stay.
Käännä
Weber H
Majoittunut 3. 2025
Pariskunnat
8.0/10
Erittäin hyvä
Lähetetty 16.4.2025
The place is nice and clean. Rooms are nicely furnished and very comfortable. Wife and I were disappointed in the pool areas given the cost of the rooms ($1k+). At the Canyon side (where we stayed) it was run amok with kids (which generally fine, but very loud) and there were no other pool options on this side. At the Phoenician side, the pools were rowdy as well, music a bit too loud for my taste and just lacking in general luxe quality. We went down to the adult only pool and there were rows and rows of seating, no views of the pool if you got in late - just the backside of those in front of you. Felt like we were at some Margaritaville resort in Houston more than anything - pool wise. Wished Canyon-side pool was a bit more upscale. Service was very good and friendly. Breakfast excellent.
Käännä
Vieraskäyttäjä
Majoittunut 2. 2025
Muu
10.0/10
Ylivertainen
Lähetetty 21.3.2025
Beautiful canyon suite - 1 full bath with shower & tub and a half bath. Lovely family room with a television and a small dining room table. The patio overlooked a beautiful garden. The breakfast was delicious. Buzz was fantastic- so personable and helpful. The grounds were impeccable. Rooms were clean and spacious. Staff were eager to help and were very professional. Can’t wait to return.
Käännä
Sean
Majoittunut 1. 2025
Perhe
10.0/10
Ylivertainen
Lähetetty 3.2.2025
Fabulous resort especially the private Canyone Suites. Could use a room reno at this point, but everything is still excellent. Great service. Beautiful views.
Käännä
Majoituspaikan vastaus: Dear Sean, It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed our exclusive Canyon Suites, the amazing views of the city, and excellent hospitality. We appreciate all of your feedback and look forward to having you back for another fantastic stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale!Q Martin,Senior Rooms Operations Manager,The Canyon Suites
Roger
Majoittunut 1. 2025
Pariskunnat
10.0/10
Ylivertainen
Lähetetty 1.2.2025
Great experience. Only downside were some kids running around yelling/crying in the room next door to us, and in the common areas. But that is out of the resorts control. Other than that, we had a wonderful time. Highly recommend.
Käännä
Majoituspaikan vastaus: Dear Roger, Thank you for taking the time to review our hotel. We appreciate you mentioning the excellent service you received from our associates. We pride ourselves on delivering a memorable hotel experience in all aspects; however, we regret not meeting all of your expectations. Please accept our apologies for the noise concerns you experienced from the neighboring room and hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area. Q Martin, Senior Rooms Operations Manager, The Canyon Suites
Leonard
Majoittunut 12. 2024
Muu
10.0/10
Ylivertainen
Lähetetty 16.1.2025
Friendly, quiet, beautiful.
Käännä
Majoituspaikan vastaus: Dear Leonard, Thank you for your review regarding your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. It is a pleasure to know we exceeded your expectations throughout your visit. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. Thank you once more for your feedback, and we look forward to welcoming you again on your next visit to Scottsdale.Q MartinSenior Rooms Operations Manager,The Canyon Suites
Narek
Majoittunut 10. 2024
Muu
10.0/10
Ylivertainen
Lähetetty 7.11.2024
Best property in phoenix. Love this place. Rooms and service is eggcellent.
Käännä
Majoituspaikan vastaus: Dear Narek, What a pleasure to read your generous comments about how much you enjoyed your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that the service from each of our associates exceeded your expectations. We are honored you chose to stay with us during your visit to Scottsdale, and we look forward to making more great memories with you in the future. Thank you again for the kind words.Q MartinSenior Rooms Operations ManagerThe Canyon Suites
Michelle
Majoittunut 10. 2024
Pariskunnat
10.0/10
Ylivertainen
Lähetetty 23.11.2024
Amazing. Will definitely stay again
Käännä
Majoituspaikan vastaus: Dear Michelle, Thank you for the generous review of The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale. We are delighted you enjoyed your visit, and we appreciate you taking the time to recommend us to fellow travelers. We are happy to see you again on your next visit to the city.Q MartinSenior Rooms Operations ManagerThe Canyon Suites
Mary
Majoittunut 8. 2024
Pariskunnat
10.0/10
Ylivertainen
Lähetetty 27.9.2024
They all went above and beyond to make our stay special. The fitness center is top notch and the breakfast buffet the best I’ve seen.
Käännä
Majoituspaikan vastaus: Dear Mary, We are glad you were impressed with our thoughtful hospitality and that you enjoyed our fitness center and delicious breakfast offerings. We will be sure to share your kind praises with our entire team. Thank you for making The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale a part of your travel plans, and we look forward to your return visit. Q Martin Senior Rooms Operations Manager The Canyon Suites
DeAmber
Majoittunut 8. 2024
Liikematkustajat
10.0/10
Ylivertainen
Lähetetty 2.9.2024
Amazing experience
Wow! What an incredible experience. The staff were extremely nice. Our rooms were cleaned 2-3 times a day! In room dining was delicious for breakfast and the All day menu (get the wings). It was easy to travel uphill to the Phoenician amenities and if you don’t want to walk the guys at valet we’re happy to drive us on the golf cart.
Käännä
Dinesh
Majoittunut 8. 2024
Perhe
10.0/10
Ylivertainen
Lähetetty 3.9.2024
Very beautiful property with easy access to parking and pools. There was construction happening right behind our room so, it was a bit noisy on our last morning.
Käännä
Majoituspaikan vastaus: Dear Dinesh, We are glad you loved the contemporary, elegant design of our resort and the convenience of easy access to parking and pool areas. However, we hope you will accept our apologies for the noise disturbances you experienced. We regret any inconvenience this caused during your stay and thank you for bringing this to our attention. We are grateful for your patience and hope to welcome you back to The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale so that you can enjoy a tranquil stay in the future. Q Martin, Senior Rooms Operations Manager, The Canyon Suites
Taaliba
Majoittunut 8. 2024
Pariskunnat
6.0/10
Lähetetty 3.9.2024
I enjoyed the scenery, the spa, the breakfast, and the kindness of staff. The staff was really amazing. I did not like our card being charged twice in error when checking in or that turn down service didn't include any evening snack/treat. It was a nice hotel but overall, it didn't feel like a 5 star, maybe 4 in my opinion.
Käännä
Majoituspaikan vastaus: Dear Taaliba, We are grateful for your acknowledgment of the excellent hospitality you received and also the beautiful views you experienced. We are also pleased that our Spa services and breakfast menu have added to your enjoyment! However, we regret the inconvenience you felt upon your arrival and are grateful for your patience. Thank you for being our guest, and we appreciate knowing what would have enhanced your visit. We hope to have another opportunity to welcome you back to our resort. Q Martin, Senior Rooms Operations Manager, The Canyon Suites
Gary
Majoittunut 6. 2022
Muu
10.0/10
Ylivertainen
Lähetetty 30.7.2022
Wonderful stay
This place is top notch. Canyon Suites is simply amazing. The rooms are spectacular. They are super clean. The service is amazing. The grounds are nearly pristine. The staff was very kind to my kids. My 7 and 10 year old each thanked me for taking them there.
Käännä
Majoituspaikan vastaus: Dear Gary, thank you for taking the time to share that your stay at The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale was perfect in every way. We love that you were able to relax in our spacious, luxuriously appointed accommodations here in the beautiful Sonoran Desert and that you were impressed with the service we provide. We appreciate your generous feedback and hope we will be your home whenever you and your family are in the area.Amanda Estock,Director of Operations