Canopy by Hilton Scottsdale Old Town

Beautiful hotel in and out! The rooftop was beautiful must catch the sunset on rooftop when you visit. Every person that worked at hotel was extremely nice. Would definitely recommend it hotel is close to everything

The location of this hotel was great; close to attractions, restaurants and galleries. The exterior of the hotel looked great. The interior of the hotel looked great. That's where the fun stopped... Here is a list of issues we experienced during our four night stay: 1. Air conditioning on first floor (lobby and restaurant) didn't work so they had giant stand-alone units to try to cool the place down. It didn't work. 2. Key cards are required for elevators, which is perfect for security. However, the pads don't always work so you *think* your key card has deactivated itself. You don't find out about this mechanical issue until you mention it at the front desk. 3. The fridge in our room was barely above room temperature, regardless of what we tried. 4. Same fridge was either designed wrong or broken as we had to jimmy levers in the back to get the drawer to close. 5. We asked for housekeeping one day. We did get fresh towels and our bed was made but we weren't given toilet paper or bodywash, both of which nearly out when we got the room. Water glasses were not cleaned but garbage cans were emptied. 6. The hot water was so incredibly hot we determined that there was no cold water in the shower at all. We were nearly scalded with every shower. I was able to connect with a manager who was very apologetic. She was lovely but the mechanical issues in the hotel made our experience (which wasn't cheap) a serious disappointment.

Great location and enjoyed the amenities at the hotel. Kids like the spacious room and the pool. The open rooftop bar is wonderful and has a great view of old town. Staff is friendly and helpful. Definitely will go back again if an opportunity knocks.

I am about to check out and I have been so impressed by this hotel. The location is great—museum right next door and walking distance to street with art galleries and restaurants which was fun during the times I wasn’t working. The hotel is very clean and attractive. My room was large and very nice, so I don’t know about some of these complaints about room size. But what really sets this hotel apart is the customer service. I arrived before check in needing to get ready for a work meeting, and the wonderful front desk staff arranged for me to use the “transfer room” which was a lifesaver. They also helped when I needed a phone charger. Just so friendly and helpful! Restaurant staff were also lovely. Highly recommend and will certainly come back when returning to Scottsdale

Underwhelming rooms. A bit small.

Terribly over priced. The front desk employee has a serious attitude, refused to help me today when asking to call a sister hotel from the lobby/ front desk. She needs to Fix her attitude. She works in a Front desk providing customer-service. But she hates it. The hotel is terribly over priced. I would not come back even if I was a billionaire/ could print my own money.