The Westin Kierland Villas, Scottsdale

Disappointed & Not Worth the Investment We are currently staying at this villa and are extremely disappointed with the experience so far. On the day we arrived, my boyfriend got locked out on the balcony due to a faulty security bar that fell when the door closed behind him. I was out grocery shopping, and he was stuck outside in the heat for over an hour! When we unpacked, we realized we’d been placed in an ADA-accessible room. While we respect the need for accessible accommodations, it would’ve been nice to be told in advance. The closet rod is so low that all my dresses are dragging on the ground! That evening, the cable went out for hours, and we had been looking forward to watching the NBA Finals in our room. Instead, we had to leave and find a sports bar. This morning, we discovered the cooktop is broken, so we couldn’t even make breakfast & now we have to wait for them to fix it or give us a new room. Bottom line: everything feels like it’s falling apart. If you’re considering a timeshare here – DON’T! Owners seem to be placed in the worst, most neglected units. This experience has been frustrating, inconvenient, and definitely not the relaxing getaway we expected.

Very nice property; pools are great ; only real issue was did not really have tv service for 3 days was a bit inconvenient

Awesome place

Just returned from our second visit to this great property...and we'll return again! We reserved the smaller one bedroom unit, which is fine for the two of us. It overlooked the golf course and mountains in the distance. Both pools were heated and clean, however the 'recreation pool' closed at 7 pm. It should remain open until at least 9 pm, as after 7 pm families migrate to the 'relaxation pool', which is not very relaxing to those of us who are child-free. Ate at the poolside grille only once. No negative to them, but with Scottsdale offering hundreds of options, many of which have food and drink happy hours, we ventured off property alot. The expected food was fine, with the French Fries being excellent! Service provided by friendly Juan was excellent, as well. Two grocery stores are very close by and served by the villas shuttle, so we were able to cook breakfasts and some lunches in our unit. All in all another great trip to this well maintained property!

I am extremely disappointed with the experience at the Villas, particularly in contrast to the exceptional service we received at the main Westin Kierland Resort. Upon arrival, the front desk staff immediately set the tone by making it clear that my Marriott Titanium status held no significance at this property. This was surprising and disheartening, especially given the high standards I’ve come to expect from Marriott properties. Our check-in process was further marred by an unwelcoming warning about towel usage, emphasizing a $35 charge for using “too many.” We were then placed in a room with a view—unfortunately, of towel carts and a storage area. The patio, which we hoped would offer some peace, was instead filled with staff chatter, eliminating any sense of relaxation. When I requested a detailed receipt, the front desk staff informed me that they could not provide one. Rather than assisting further or directing me to someone who could help, the manager, Tina, simply echoed the same response. This lack of initiative and support was particularly frustrating. To make matters worse, while at the pool in 101-degree heat, a server walked past me multiple times without any acknowledgment, despite serving other guests in the same area. This experience has fallen far below the Marriott standard and has left a lasting negative impression. I hope this feedback is taken seriously, as it reflects a clear need for improvements in both staff training and guest service.

Front desk staff was extremely rude. Went to have a romantic getaway for our anniversary and was blown away how we were treated by the staff that worked at the front counter. Rude looks, snyde remarks by underage over privileged employees that do not care what so ever about your stay.