Demetra W
10. toukokuuta 2025
I am extremely disappointed with the experience at the Villas, particularly in contrast to the exceptional service we received at the main Westin Kierland Resort. Upon arrival, the front desk staff immediately set the tone by making it clear that my Marriott Titanium status held no significance at this property. This was surprising and disheartening, especially given the high standards I’ve come to expect from Marriott properties. Our check-in process was further marred by an unwelcoming warning about towel usage, emphasizing a $35 charge for using “too many.” We were then placed in a room with a view—unfortunately, of towel carts and a storage area. The patio, which we hoped would offer some peace, was instead filled with staff chatter, eliminating any sense of relaxation. When I requested a detailed receipt, the front desk staff informed me that they could not provide one. Rather than assisting further or directing me to someone who could help, the manager, Tina, simply echoed the same response. This lack of initiative and support was particularly frustrating. To make matters worse, while at the pool in 101-degree heat, a server walked past me multiple times without any acknowledgment, despite serving other guests in the same area. This experience has fallen far below the Marriott standard and has left a lasting negative impression. I hope this feedback is taken seriously, as it reflects a clear need for improvements in both staff training and guest service.
Käännä