Vieraskäyttäjä
23. lokakuuta 2024
Before arriving, I called the front desk when I noticed there was a slight error on the dates. Since I was there for a conference, the clerk gave me the name and number of the person with my organization who was coordinating the trip. I contacted the person using the info he gave me, and received no reply. Upon further investigation, this person was not affiliated in any way with my organization. No problem. Mistakes happen! I got it sorted out by bypassing Fairmont. When I arrived, I was given a dirty/used room in the G building. I called the front desk to request a ride back, since I had my luggage and it's not a short walk. That ride was never sent. So I walked back and retrieved a key to a clean room. The front desk credited $100 to my room account for the inconvenience and hassle. When I got to the new room, the key didn't work..... The hot water did not work in my shower, but I didn't want to change rooms again. (This is my fault, of course, but do you blame me?) I have a picture and video of the water pressure if anyone is interested. When I checked out, there was no $100 credit on my statement (of course). I receive much better treatment at a Hilton. Not sure how they maintain a five star rating.
Käännä