Hyatt Regency Scottsdale Resort Spa Gainey Ranch

We were not notified by trip.com that this resort was under construction. It was actually shocking that they allowed people to stay here during construction and we felt unsafe in many ways. There was dry wall dust all over that we were likely breathing in. It was a maze to get your room and construction noise at 6am along with the most awkward dining experience in a makeshift restaurant.

This is our go to place for our annual staycation during the summer. It's a wonderful resort. They have wonderful pools. They also have an "adult only" pool if you want to relax away from the kiddos. To add to our wonderful experience was the Bird Man from Liberty Wildlife. On the 4th of July he had Aurora, a huge beautiful female bald eagle. You are able to take a picture with Aurora and as she is lifted up behind you she spreads her gorgeous wings! On other days he might have a hawk or an owl. The live band in the pm was fun too! The picture I posted here of the Bird Man is from Google. The eagle he is with is beautiful, but not Aurora. 💜

Check in: 1st room was view of parking lot and construction equipment; 2nd room we were just starting unpacking and they came and said we could only stay there one night because it was promised to someone else after that; 3rd room was great. Great patio w great view No bathrobes so requested; no wash cloths two days—had to ask for; 1st morning we requested they clean room when we left at 10 am. They said they’d get someone right up—Came back at 2 and still not clean. Finally someone came at 3 pm Our reservation stated “brand new dining concepts”—didn’t exist: Breakfast and dinner were in the conference room . Menu was same for lunch and dinner and very limited. Our last night, we were going to eat there and menu was even more limited--ended up going out for dinner. Not sure where the “bar/lounge” mentioned in literature was unless it’s one by pool.--yes, there's a bar but certainly not what anyone would call a loung. Wanted to go to 1st floor restaurant (this is actually the pool bar). Someone took us there by elevator but then had to go through the kitchen. Wanted to go to pool—had to go through kitchen. There was no elevator available to take you directly to pool or restaurant.. My husband has difficulty walking after ankle surgery. He cannot climb steps. We received notice that there were things not completed No mention that there is no elevator access to first floor to get to restaurant/bar/pool Lots of construction noise at 7:30 in morning even though they said they would do “quieter” work in early hours . Toilet wouldn’t flush first day No grab bar or seat/foot shelf in shower Banging coming from bathroom—recorded—one night. Had to call down twice before it stopped—this was at 6;30-7 at night Have to pay to have microwave in room—motel 6 would have a microwave Patio flooded one morning after short rain Very few directions on how to reach restaurants, pool No entertainment as previous visits Staff certainly tried to accommodate and were very pleasant

Really just an incredible hotel. The room was well appointed and very comfortable, the staff top notch, great food and the spa is wonderful. The pools are a wonder. The hotel is also in a fantastic location for anything you'd want to do in Scottsdale.

Housekeeping, restaurant availability, concierge were all quite disappointing and not up to usual Hyatt expectations. Hopefully this will improve once renovations have been completed. Plus there was a huge discrepancy in our bill at checkout!

Construction was non-stop and bar and restaurants remained closed weeks after there initial opening. No compensation for this inconvenience. They did move us after first room’s AC was broke. However, next room was next to the construction that started at 6:15am.

Under renovation. What a joke. It was a construction site. They were getting ready for the grand opening and staying there the day before was awful. The only area we could use was our room and the pool. Anything else we had to leave the property. The quality control on the renovation is poor we had to move rooms due to the shower not draining. The quality of the renovation is poor. On the surface it looks great, but if it was my house they would be redoing it. The bathroom tile looked like a volunteer had a go at installation. I felt I needed a hard hat and vest during our stay. Walking in and out of the hotel was challenging due to the amount of workers. They were no signs telling you where to enter and exit so you would leave the hotel and come face to face with someone power washing the sidewalk and have to dodge the muddy spray. Our rental car was covered in dust by the overzealous leaf blowers. Probably the worst hotel stay I’ve experienced. I’m sure it’s great now it’s the Grand Hyatt, but the days before were awful.

Will definitely return, loved the staff and hotel.. clean rooms, great food and loved the pool!! Pool staff also AMAZING!

My family and I really enjoyed our stay here! We relaxed by the brand new renovated pools with some food and drinks. The staff here is truly amazing! I can’t wait to see the hotel when it’s fully transitioned into a Grand Hyatt!