Blue Marlin All-Inclusive Seascape by Dream Resorts

We took a flight to king shaka Airport and hired a car and drove for an hour to this hotel. The food was always fresh and tasty, different dishes per day with different themes. The hotel staff was extraordinary. I don't drink alcohol so they would mix some cordials for me and make nice different drinks for me. Entertainment was on point. The gym equipment is still new and there is variety. We have absolutely nothing to complain about. We will definitely be going back again and we will also force our friends to go. What an amazing stay we had.

Great concept but I feel the resort needs a breath of life…new coat of paint and updated signage. Staff was exceptional from check in to restaurant, to housekeeping. Food was OK, drinks menu OK. The kids had a blast and that would probably the only reason I’d come back for another stay.

Blue Marlin All Inclusive needs improvement in professionalism, customer care, and cleanliness. I booked a room for an adult/couple with a 7-year-old online through their website. I selected 7 in the drop-down menus, and the system generated a quote that I accepted and paid a 50% deposit. Two days before our arrival, I received an email to do an online check-in and included the 7-year-old. Upon arrival, the front desk staff asked which agency I used, despite me using their website. She then asked if we had a child and confirmed that I had included it. She charged me an extra 1100 for the child, despite accepting the quotation with it included. A manager convinced us to accept a discounted rate of R350 per night for the child. The meals were poor, so management improved the menus until we left after some guests complained. I hope it stayed this way. The meals are clearly cooked for a large crowd without love in the preparation. The rooms were not cleaned properly, and the building needed maintenance. Used dishes were left in the passages of the rooms, and the eating/dining tables were not cleaned for the next guest. I had to request that they be cleaned before I could sit, which left unpleasant views and resentment about the kitchen. Waiters and managers visit our table daily to take orders, but only about 70% of our requests are fulfilled. We must go to the bar to order ourselves. The staff is uncaring, impersonal, and unprofessional. The kids’ amenities are good. They have daily activities, great swimming pools, and the kids enjoyed them. This is their only strength. The daily entertainment for both kids and adults is good. However, the place is poorly maintained. Regular cleaning is needed, and floor managers should ensure waiters consistently check tables and remove dishes. Customer orders must be attended to promptly. Hire a professional front desk manager to handle guest check-in, queries, and disputes. Otherwise, customers will leave and negative reviews will damage your reputation. Some customers come from far away and want a quality, tranquil vacation. I left as an unhappy guest and won’t return. My wife agrees.