Vieraskäyttäjä
30. syyskuuta 2024
I'm a Hilton Honors Gold member and I had stayed with my family at the Home2 Suites in Middletown, NY for a wedding. Our stay was uneventful until the day of our departure. I was unexpectedly running late and immediately went downstairs to the front desk an hour before checkout time to request a late checkout and spoke to the front desk manager who later identified herself as Liz or Lisa ("Ms. L"). She checked with someone on her radio and subsequently advised it was not possible, saying checkout time was 11:30. Knowing that I needed additional time to finish packing, I followed up and stated I was a Hilton Honors Gold member and asked if that status would possibly grant a little extra time. She provided no response and proceeded doing other tasks. I made my way back upstairs to my room and ran into a housekeeper cleaning a room on my floor. I also asked her if it was okay to have a little extra time to pack. She responded check out time was 11:30. I acknowledged her response and let her know that I was going to pack as quickly as possible and also indicated that my wife and insistent toddler would take a quick last trip to the pool while I was packing. And so, I returned to my room while my wife and toddler went to the pool. As I had done prior to our trip, it was more efficient for them to be out of the way while I packed - especially within the smaller confines of our hotel room. Consequently, I continued to aggressively pack. However, starting around 11:10; for the next 20 or so minutes, I experienced intimidating and harassing conduct by Ms. L. and a housekeeping supervisor who identified herself as Krista or Kristal ("Ms. K"). Approximately every five minutes, I was repeatedly interrupted by phone calls and then multiple knocks on my door from Ms. L. and Ms. K. asking me if I was going to check out; and each time, they advised 11:30 a.m. was checkout time. I repeatedly advised them I had understood them the first time and that I was doing everything in my ability to quickly pack. Their behavior was extremely disruptive and intimidating. As a former Diamond member and now Gold member, I've stayed multiple times at various Hilton properties including a Hilton Grand Vacation resort and have never experienced such harassment and humiliation by hotel staff. I could not understand what triggered their intimidating behavior other than that I was running late and that my wife and toddler were using the pool so close to check out time, while I was packing. Regardless, I ultimately finished packing and ensured our room was in good condition while my wife and toddler returned from the pool at approximately 11:30 a.m. I then proceeded to bring our belongings to our vehicle and completely vacated our room at approximately some time before noon - 30 minutes past the checkout time as repeatedly scolded by Ms. L. and Ms. K. However, the harassment unfortunately did not cease upon our leaving the hotel. Ms. L. violated her fiduciary duty to
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