The Grand Scarborough

Hotel is improving but some of the staff were very rude no please and thankyou

Love this hotel we always stay here when visiting Scarborough. The staff are lovely and helpful. The rooms are dated yes but they are clean and the beds are super comfortable. Perfect location for a night out in Scarborough only 10 minutes walk from the station

Over 30 mins queuing to check in then finally went to room, the room was disgusting not the cleanest mould damp on walls what made paint peel off, squished bugs on ceiling above bed I couldn't sleep was so paranoid it fall on me, the room smelt disgusting, first time staying here and definitely the last. Was so paranoid the bed were filthy I tried to sleep on top of covers.

Where to start with this monstrosity. Booked a night for my birthday yesterday, got there to check in & upon arrival there was a sad incident happening on the valley bridge that thankfully ended up in no casualties. However a female “staff” member was sharing their very insensitive opinions on the matter to other hotel guests saying this person was wasting resources and could be helping someone who actually needs help. Like this person wasn’t standing on the outer edge of the bridge, so that was absolutely disgusting to overhear. This was our first red flag. Anyway, we got to our room and things were alright. UNTIL I wanted to have a shower. The shower trap was absolutely filthy and the smell from it was horrendous! to add to that, water started pouring out from the ceiling onto plug sockets where my partner’s phone was plugged into. So they changed us rooms. This new one wasn’t much better. The mattress protector had what looked like poo stains & other questionable stains. The room also stunk of stale smoke. Just wasn’t a pleasant experience at all. The only thing that was decent was the male receptionist upon arriving and helping change rooms. Would advise avoiding this place at all costs.

Location gteat. No guarantee of car parking space outside hotel but fairly large drop off area. Car spaces outside hotel are free from 6pm to 9am, pay and display at other times. I'd checked in online but still had to wait in a long queue on arrival to collect key. Room had no windows, it was advertised as well ventilated but it wasn't, it was so hot, far too hot to sleep. Only toiletries provided were a soap dispenser. The shower was great. Room was small but just enough space. TV signal was awful. Tea and coffee provided and extra supplies available in reception. Views over the sea were lovely. Great terrace to sit outside.

Very poor facilities, the floor, bed, and windows were all very old. The bathroom door couldn't close properly. The hairdryer made strange noises when turned on, followed by a burning smell. The soundproofing was terrible, I could clearly hear people talking outside the room. There was no air conditioning, only a fan. Not sure if it was due to the burning smell from the hairdryer, but the smoke detector went off twice.