Ramada by Wyndham VetroBlu Scarborough Beach

The room we booked was one of the 3 bed split levels apartment. The price was very high. Unreasonably more expensive place than many lovely places we stayed around the world. No pool and very small gym. No common facilities. Don't bee fool with the image of a larger gym and roof terrace. That's for the residents. After I have asked what constitutes as the resident ( we stayed 10 days) the receptionist did not know. In a nutshell: place need a really good cleaning. It was filthy. There is a significant evidence of the poor maintenance. Chipped flooring. Permanent stains all over walls, floors. But there are uncleaned surfaces everywhere. Toilets, kitchen, bedrooms. There were hairs on the floor and accumulated multi-layered dust everywhere. The very first day we had reported it and they have sent someone to clean. It was only somewhat better. We actually asked for a mop. Other people we knew staying in this place shared the same concerns for the unclean rooms. Washed glassware was shockingly dirty and found hair amongst the plates. Over the Good Friday and Easter Sunday - no room services provide. That's ok, but please leave some towels, coffee pods for those days. Guys - for the price you are charging - This is NOT good.

I had not even been able to stay the 2 nights I had paid for as the hotel and Trip.com had both not had confirmed my stay properly and I was not refunded my money or even given my 2 nights stay they both are the worst client help ever possible hear of... I do not think this is a place id ever want to book to stay ever again.

Location is great Service at front desk Marco - Italian was very polite and responsive thumbs up The only down side is that the apartments only come with one air con. We came at winter so no problems. Not sure about summer ya