Sonder the Congress

The Congress, Unit 2A I could not believe that Sonder would send us to this Dump. Our experience did not start well. The street address of our unit was 226 West Broughton Street, in Savannah, GA. That exact address is an optical shop. After half hour of walking around looking for the unit, inquiring at the optical shop, and freezing in the cold weather, I called Sonder. I was told to walk around the back and the door to our unit would be found in the alley. So, I walked into a sketchy, dirty, dark, garbage strewn alley and found the door to Sonder located between a Portable Toilet and some open garbage cans (see photos). Vagrants sat in the alley, and the smell of **** was in the air. The unit itself was large and dimly lit. The poor lighting hid the mis-matched furnishings that looked sourced from a second hand store. The task lights over the cabinets both malfunctioned. The bathrooms, on the other hand, were acceptable. The beds were comfortable. I spoke with the Sonder call center, who declined to put me in contact with a supervisor to address the problems there. The following day, I received a text message that there were no other units available. No other contact came from Sonder corporate. This was the fourth Sonder that we have used in the past couple of years. All of the others were clean, modern and a pleasure to use. This Savannah unit is an embarrassment to the Sonder and Marriott Bonvoy brand. I am still shocked that I have to write this review and will have to reconsider using Sonder in the future. It was that bad.

Don't do it! Pine floors are very noisy. Alley way entrance is scary at night and during the day full of construction work (making loading and unloading your car difficult). Parking option is far to walk. Soap/toiletries smell awful and showers did not feel clean. Kitchen did not feel clean. Overall I could not wait to get out of there. Also note - no elevator, the unit is on the second floor and requires a lot of effort if moving lots of luggage (especially with leaving your car in the laneway).

Great location. Clean and comfortable. Entrance was in the back alley but I never felt unsafe. I love their app! Would stay again.