April B
25. heinäkuuta 2024
We gave stayed at many Wyndham locations in the past, so we thought this Days Inn would be a good choice. The pictures online made the property seem nice. When we reserved the room, we noted that we had 4 people staying. When we arrived after a long hot drive and went to our room, we had 2 bath towels, no hand towels, and no washcloths. I asked for towels and was given 2 more bath towels, 1 hand towel, and 2 washcloth. When we went to bed, we had more disappointment. The pillows were hard and well-used. The sheets had hair inside and were stained. Our comforter had cigarette burns. the cover at the end of the bed was stained. Housekeeping is only being provided at this location upon request. This is posted, but I missed the sign. I asked to have our room cleaned on Wednesday, including fresh towels AND changing the stained linens. When we returned, again we had two bath towels. Despite the fact that the tiny bars of soap we were given (2 for 4 people) were used up, no soap was left. The linens burned with with cigarettes had not been changed, nor the cover at the end of the bed. This location has vinyl floors and the floor was not swept, the sink was not wiped, and the tub was not clean (dirty when we got there). The lack of supplies necessitated another trip to the office for towels, soap, and garbage bags. On our fifth day, I again asked for cleaning to include fresh towels for four people. I went as far as leaving a list in the room to make sure it was cleaned adequately. I though the lady at the counter understood what I said, as she asked me to bring our dirty towels to the laundry room, which I did. When we returned at the end of the day, our room had not been cleaned at all. The room was exactly how we left it, including no towels (because I had sent them to the laundry). I believe this may have been due to a language barrier as the women I spoke to did not speak or understand language well. On our last morning, we got up very early to go the airport. When I turned on the light, I saw a roach scurry up the wall. We also killed several earwig-type bugs during our stay. The breakfast provide is pretty sparse. We had the option of waffles, cereal, oatmeal, or watery eggs and sausage. Stale bread was provided for toast. Beverages were water, milk or coffee. The pool is in need of repair. The finish of the pool is worn off one side, which made us reluctant to use it. No towels are provided for the pool. As a person who is allergic to cigarette smoke, a smoke free environment is important to me. In addition to the cigarette-burned linens, someone was standing in the doorway of a room on the 2nd floor smoking. In a place with thin walls, smoke travels. The best thing about this hotel was the location, which was central to all of our activities. This hotel has so much potential. If the facility would provide high quality, clean linens and adequate towels, as well as maintain and clean the facilities
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