Extended Stay America Suites - Savannah - Midtown

Overcharged for the services. Not worth the $372+. Smells alot like **** when you walk in. Also, breakfast is horrible!! You get a high calorie muffin, packaged oatmeal, and coffee. Room has a weird smell.  We didin't find no weird insects. But the place looks like somewhere the homeless stay... Lots of smokers. Don't reccomend if your not in a budget.

The first complaint that I have is that there are deceptive practices of overcharging in a way to get more money from you. When I first book this room through the extended perks I paid my rent accordingly and then when I mentioned that I was a small company I was assured that I would have someone from corporate set up a contract for me. I had an extended stay through August 31st when my apartment will be ready. The person at corporate emailed me a contract and asked me if the rates were acceptable outlining every single charge. I budgeted it out and broke down the weekly charge that I should pay every single week and I paid accordingly on sunday. However the desk clerk could not find my corporate rates uploaded into their system and had to manually input the amount of my daily rate in order for me to pay. I have receipts of those amounts that I paid for the week I thought this was kind of strange because they informed me that management needed to go ahead and have it updated in the system which was not done for 3 weeks in a row. I received the phone call yesterday on April 1st after I paid my weekly negotiated rate 3 days before on sunday. I was told to stop by the front desk as soon as I finished work. I nearly suffered a panic attack when the front desk clerk told me that I needed to pay over an additional $500 in order to renew my room key after I paid them $470 3 days before. None of this was in the original contract I did not receive any negotiation or increase of rate or anything. I waited 3 hours for the manager to come back to the property just so she can look into the computer and give me a whole bunch of double talk and gobbledygook as to why they want to charge this additional money and actually threaten me and told me that I had to pay a week in advance which means 2 weeks additional had to be paid on top of the money I paid 3 days before. My contract was received from corporate and writing I received no notification in writing of any increases I have a business and I have to pay according to what I received in writing from the vendor. When I decided that I was going to refuse and leave then the manager decides that she wanted to negotiate with me paying this extra money by giving me extra time. That does not solve the problem. I did not receive any written notification of any increases or whatever I am not going to pay extra money based on a phone call or what somebody tells me because that's not proper business. I also paid a $107 deposit prior to me checking in earlier in March and I just pray that this money is returned to me and a reasonable time which should be within 7 days as they stated. I contacted my bank and alerted to them that the only transaction I should receive is a credit of a refund from this particular location and to reject any unauthorized transactions. This serves as a lesson to me because due to the location I wanted to try another extended stay brand and I should have stuck with the brand that I was used

I stayed at this hotel for a business plan and had a great experience. The hotel was clean, quiet, and well maintained. Staff was professional, responsive, and clearly attentive to operations and guest needs. My room was consistently clean, and the overall environment felt organized and well managed. The Midtown location is convenient, and the in-room kitchenette was a huge plus. I would definitely stay here again and recommend it to other business travelers looking for a reliable and comfortable option in Savannah.

I stayed at Extended Stay America Savannah Midtown for business and had a very positive experience. As someone who travels frequently for work, cleanliness and consistency are extremely important to me, and this property delivered on both. My room was clean, quiet, and well maintained throughout the stay. Housekeeping standards were clearly a priority, and the common areas were also kept orderly. The management team stood out as professional, attentive, and visible. Any questions or needs were addressed promptly and respectfully, which made a real difference during a busy work schedule. The Midtown location is convenient for getting around Savannah, and the in-room kitchenette was especially helpful for an extended business stay. Overall, this was a dependable, comfortable hotel with strong management and solid cleanliness standards. I would gladly stay here again and recommend it to other business travelers.

Pure filth!!!!! For $130 for 1 night please look at the pics and see what I got. This should be a $50 night hotel and that's being generous!!

I had had a pretty decent experience at an ESA location in Florida so I booked this place for a stopover in Savannah. It was filthy and there were what appeared to be drug dealers hanging out in the parking lot. I cancelled my reservation immediately. They quickly charged my credit care for a full night and now refuse to refund it claiming some B.S. about having to cancel within 24 hours of making the res. Beware. Stay away. A very poor reflection on the great city of Savannah.

The kitchen only had a two burner cooking area with no oven.The door underneath the sink was loose.No plates,no utensils. The alleged queen sized bed wasn't level roaches in the bathroom and rest of room. I had to get clean towels myself.No hangers all trash accumlated i had to put out for the time i spent there.One roll of toilet paper i then had to go to the desk and get another..The room was not even worth the 504.00 i had to pay for the stay. The staff was good. I will never stay in one of properties again!! I would rate it not even half a star. The upside to this whole debacle was i got my security deposit back in a timely manner. There also was no shampoo in the bathroom and had to purchase disinfectant wipes to clean the bathroom!

Amenities This place do not have chairs neither table to enjoy …. coffee, eggs and muffins.

TACKY and DIRTY!!! I arrived at the hotel around 1:30. I knew check in wasn't until 3:00 but I had a formal event that same evening and wanted to see if a rom was available earlier. Instead of telling me the room wasn't ready they checked me into a DIRTY room! The floors were dirty the bathroom was DISGUSTING! There were poop stains in the toilet, the light was broken, trash on the floor in the living room area, just terrible! i went downstairs and asked for a new room or that one to be cleaned. This is when the manager told me I got a dirty room because I checked in early. Is this their policy?????? I'm told the only rooms available were not the same category and because its the weekend, the system would not refund me the difference. So they sent someone to "clean" the room and fix the light. No one vaccumed. The trash was swept up, light fixed toilet cleaned and they sprayed this aweful air freshner to try to hide the musty smell in the room. There is a sofa bed in the room that we were planning to use. I asked the ladies cleaning the room where the linens for the sofa bed were. I was told to go downstairs for them. I went to the front desk and was told by the manager that people dont use the soafa bed as a bed so when they want to use it they bring thir own linens. I asked her where on the website was this written? She never answered that but told me to wait a minute and she'd get me some. There were also no hangers in the room so back down to the lobby I went again to get hangers. The furniture in the room was ripped, there was a bug crawling on the wall in the room, the carpets were stained. If I didn't have an event to get ready for that evening I would have changed hotels. What I did was buy some cleaning product and clean the room myself. The staff did the best they could I guess with what they were working with. But this hotel needs A LOT of help. I own a travel business and would NEVER recommend this hotel or stay in it again.