SpringHill Suites Savannah Midtown

It was okay. The ladies at the front desk were really nice room was clean no complaints .

What a lovely staff we encountered at our stay here. We checked in across from the hospital before some expected severe weather to avoid driving up the day before a planned surgery worrying about the weather. Overnight a rare (predicted) snow and ice storm made the area impassable for car traffic. The hospital ended up cancelling the surgery and we were stuck! Luckily Olive Garden was open for a few hours the first day and then Outback was open for a few hours the following day and both are walkable (although trickier with snow and ice!). There are no new hotels in this area and none of them have great reviews but I needed to be close to hospital so I chose this one based on my Marriott status. The hotel is older and does not seem to have been remodeled so the staff are dealing with a more difficult maintenance scenario, for sure. My room was clean and my bedding was fresh. It was simple with an older (non streaming) tv with basic channels. There was not a lot of noise but it was also not their busy season. What really stood out for me was the human interaction of the staff, who were personable amd friendly and really cared about my mom. The owner of this hotel should give them all a raise. Manager Correna and her Jocelyn, Georgia and Warner all managed to get there in spite of the weather (I think Jocelyn had to walk to work through these horrible conditions) were all fantastic and took great care of my mother and I. Most of Savannah was completely shut down but these people were hard at work and making sure we were ok. Surgery was rescheduled and we will be back again next week.

Close to relatives

Property is clean and staff is accomodating

Needed more staff and carts The key card machine was broke and there were no luggage carts for checkout. Employees were friendly and professional despite the inconvenience of the key card. They needed help

Family Fall Break The hotel is obviously under new management. The bathroom had cracked tile that was very obvious. We had to ask for more towels and a sheet and blanket for the sofa bed. My family and I usually eat breakfast at the hotel, but this time, we had to spend extra money because the breakfast was horrible. There was a limited selection and the eggs were always dried up and old looking. We have stayed at this particular location at least 4 times and it has changed so much that we can no longer spend our money to stay at this hotel. Very disappointed.