MASON arvostelua

Majoituspaikan vastaus: Dear Khun Olga,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience

Majoituspaikan vastaus: Dear Khun Alan,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience

Majoituspaikan vastaus: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience

Majoituspaikan vastaus: Dear Khun Salinz,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience

Majoituspaikan vastaus: Dear Khun Wenqian Hu,Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We truly appreciate your honesty, as it helps us better understand how we can enhance our services and overall guest experience.First and foremost, please accept our sincerest apologies for the inconvenience you experienced during the check-in process and the condition of your room. We deeply regret that these aspects did not meet your expectations. Your feedback has been shared with our management team, and we will take the necessary steps to improve in these areas.We are also truly sorry that your room assignment, particularly its location next to the neighboring apartment block, caused disappointment. We understand how this may have impacted your comfort, and we will explore possible solutions to better manage such concerns in the future.In regard to the room rate discrepancy between what was displayed online and the upgrade charges, we apologize for any confusion or frustration caused. While we always aim to offer our valued guests the best rates and options, there are some factors that may be outside of our direct control. However, we are working to ensure clearer communication and greater transparency moving forward.Furthermore, we would like to emphasize that the attitude and professionalism of our team are of utmost importance to us and reflect MASON’s core values. We are truly sorry if any interaction with our staff did not reflect the high standards of service we strive to uphold. Please rest assured that we will reinforce our commitment to respectful, courteous, and attentive service with our entire team.Once again, we deeply apologize for the less-than-satisfactory experience and truly appreciate you bringing these matters to our attention. Your feedback is instrumental in helping us improve, and we sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Sincerely,Panjaphats l PeiPeiMASON Management Team#MASONexperience

Majoituspaikan vastaus: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Your comments will be shared with our entire staffs who working hard to deliver the guests an exceptional service experience We look forward wo welcome you again soon Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience

Majoituspaikan vastaus: Dear Khun DimondLucy,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience

Majoituspaikan vastaus: Dear Khun fang,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience

Majoituspaikan vastaus: Dear Value Guest,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for take the time to provide your feedback.Sincerely,Panjaphats l PeiPeiMASON Management Team,#MASONexperience

Majoituspaikan vastaus: Dear Value Guest,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for take the time to provide your feedback.Sincerely,Panjaphats l PeiPeiMASON Management Team,#MASONexperience

Majoituspaikan vastaus: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Your comments will be shared with our entire staffs who working hard to deliver the guests an exceptional service experience We look forward wo welcome you again soon Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience

Majoituspaikan vastaus: Dear Value Guest,I would like to thank you very much for choosing to stay at our hotel and would sincerely like to apologize for the inconvenience which you experienced during your stay.I am very concerned that this experience was not up to your expectations. Your candid and frank comments are of immense value in providing a focus for improvement MASON product and services. Please be informed that all of our villas are strictly non-smoking. Unfortunately, we have detected a strong smell of smoke in the guest villa, which requires deep cleaning resulting in the room being unavailable for sale for a specified duration.As per our terms and conditions, a penalty of THB 10,000 net will be applied to cover the cost of cleaning.Please accept my sincere apologies, and be assured that I have taken all the necessary steps to ensure our service and products return to an excellent standard immediately.I do hope that this has not marred your overall impression of Mason. Thank you for taking the time to share your opinions with us and wish to continue serving you in the best way possible.Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience