Majoituspaikan vastaus: Dear Khun fang,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
Vieraskäyttäjä
Duplex Grand Uima-allas Villa
Majoittunut 2. 2025
Pariskunnat
2 arvostelu
10.0/10
Ylivertainen
Lähetetty 20.4.2025
Perfect for couple getaway
Käännä
Majoituspaikan vastaus: Dear Value Guest,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for take the time to provide your feedback.Sincerely,Panjaphats l PeiPeiMASON Management Team,#MASONexperience
Vieraskäyttäjä
Ranta Puolella Merinäköala Uima-allas Villa
Majoittunut 3. 2025
Matkusta ystävien kanssa
3 arvostelu
10.0/10
Ylivertainen
Lähetetty 18.4.2025
Great service
Käännä
Majoituspaikan vastaus: Dear Value Guest,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for take the time to provide your feedback.Sincerely,Panjaphats l PeiPeiMASON Management Team,#MASONexperience
Majoituspaikan vastaus: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Your comments will be shared with our entire staffs who working hard to deliver the guests an exceptional service experience We look forward wo welcome you again soon Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
Majoituspaikan vastaus: Dear Value Guest,I would like to thank you very much for choosing to stay at our hotel and would sincerely like to apologize for the inconvenience which you experienced during your stay.I am very concerned that this experience was not up to your expectations. Your candid and frank comments are of immense value in providing a focus for improvement MASON product and services. Please be informed that all of our villas are strictly non-smoking. Unfortunately, we have detected a strong smell of smoke in the guest villa, which requires deep cleaning resulting in the room being unavailable for sale for a specified duration.As per our terms and conditions, a penalty of THB 10,000 net will be applied to cover the cost of cleaning.Please accept my sincere apologies, and be assured that I have taken all the necessary steps to ensure our service and products return to an excellent standard immediately.I do hope that this has not marred your overall impression of Mason. Thank you for taking the time to share your opinions with us and wish to continue serving you in the best way possible.Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
Kanittha Wattanawarakul
Huvila uima-altaalla
Majoittunut 2. 2025
Matkusta ystävien kanssa
3 arvostelu
10.0/10
Ylivertainen
Lähetetty 27.3.2025
Great service from the staff, delicious breakfast, private and relaxing
Käännä
Majoituspaikan vastaus: Dear Khun Kanittha,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
Mozuoketuoxiaoyi
Huvila uima-altaalla
Majoittunut 12. 2024
Perhe
9 arvostelu
10.0/10
Ylivertainen
Lähetetty 18.3.2025
不錯,下回還來
Käännä
Majoituspaikan vastaus: Dear Value Guest,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for take the time to provide your feedback.Sincerely,Panjaphats l PeiPeiMASON Management Team,#MASONexperience
Majoituspaikan vastaus: Dear Khun Ting,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
Vieraskäyttäjä
Huvila uima-altaalla
Majoittunut 2. 2025
Matkusta ystävien kanssa
2 arvostelu
10.0/10
Ylivertainen
Lähetetty 11.3.2025
ok哈哈哈哈
Käännä
Majoituspaikan vastaus: Dear Value Guest,Thank you for taking the time to share your feedback during your stay at MASON. We hope to welcome you back to our hotel very soon! Thank you again for take the time to provide your feedback.Sincerely,Panjaphats l PeiPeiMASON Management Team,#MASONexperience
Majoituspaikan vastaus: Dear Khun Ying Om,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
Vieraskäyttäjä
Huvila uima-altaalla
Majoittunut 12. 2024
Perhe
3 arvostelu
9.0/10
Mahtava
Lähetetty 9.3.2025
Nice hotel with great breakfast and service.
Since it's a bit remoted, can consider to selling a bit of snacks and drinks hotel?
Käännä
Majoituspaikan vastaus: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Your comments will be shared with our entire staffs who working hard to deliver the guests an exceptional service experience We look forward wo welcome you again soon Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
Vieraskäyttäjä
Huvila uima-altaalla
Majoittunut 11. 2024
Matkusta ystävien kanssa
4 arvostelu
10.0/10
Ylivertainen
Lähetetty 9.3.2025
That’s a perfect hotel
Käännä
Majoituspaikan vastaus: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
Majoituspaikan vastaus: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
Yee Lyn
Huvila uima-altaalla
Majoittunut 1. 2025
Perhe
2 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 28.2.2025
I had a wonderful stay at Mason. The room was clean and comfortable. The overall experience was excellent.
Käännä
Majoituspaikan vastaus: Dear Khun Yee Lyn,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience