Heiress Hotel

The hotel is extremely new, modern and quite luxurious. Exactly as pictures, it was much better than expected with its comfy bed and clean bathrooms. It’s very quiet even though based right by the main street. The location is great very in the city centre, 3min walking from the beach and nightlife, and about 30min by car from Ksamil and other famous beaches. Parking is free with designated space for guests only. The lady from reception as well as the staff from the breakfast were super lovely and friendly, always with a smile on their faces and ready to help. Couldn’t recommend this place enough, we loved our stay

Dear Rozeta, I hope this message finds you well. I am writing to inform you that I will be leaving the hotel earlier than my planned departure date (31/07/2024) due to an unfortunate incident that occurred during my stay. One of the hotel owners behaved and spoke very aggressively towards a receptionist who was performing her duties normally. Such behavior, especially from an older woman, is not only unprofessional but also deeply unsettling for guests. This incident has left me feeling very traumatized, and I do not feel comfortable continuing my stay under these circumstances. While we have thoroughly enjoyed the hotel and found the staff to be excellent, this incident has left a very negative impression on us. To address this situation, we would like to request either a 50% refund of the payment we made for our stay or assistance in finding another hotel where we can feel safe and comfortable. Thank you for your understanding and prompt attention to this matter. I look forward to your response. Best regards, Room Number 105