Chateraise Gateaux Kingdom Sapporo Hotel & Spa Resort

Service was excellent. Staff was helpful and friendly. Room is clean. Buffet choice is awesome.

This was probably the anti- climax of our trip. Having been to Sapporo and Hakodate, I thought that a relaxing vacation at a hotel/Spa would be a good retreat before coming back home. Instead this place was a total letdown. 1). The place is dirty...It looked like it has been bought over with no renovation done. The carpets are smelly and moldly. The furniture looks dated. The bed has an awful ordour. 2). The facilities...They gym equipment is so old that it looked like it was there since the 70s. And the have the audacity to charge you for usage of the gym. 3). Half the facilities are closed...When we got there hoping to play with the slides and soak in some sun, the adult pool was closed and so were the tube slides. 4). The staff...They cannot speak English and there was a female staff at the Spa counter who ignored answering and just looked blindly through you. At least Trip.com or the hotel should inform the consumer that the main facilities are closed. Nobody informed us. In the future, it would be good to inform customers that such a place is mainly for kids and their Englsih comprehension and communication is limited. I would not recommend this place to anyone travelling far from abroad.

Good Room and breakfast.The hotbath located next to the hotel was fantastic.

Room was tiny, but it did the job.

JR站有免費Shuttle Bus接送，搭1300嘅班次，1345到酒店，職員提早俾我CI，真係好好呢，有水上樂園，大型溫泉設施，早晚buffet都好食呀，雖然款式唔太多，但食物水準穩定，Chateraise嘅甜品雪條真係好好味呢！入住當天有日本團、香港團、台灣團、韓國團、日本學校團，雖然人多，不過酒店範圍大，而且早晚buffet refill都好快。酒店係有歷史感，但各方面維護都好好，最傳統係房嘅冷氣都預設咗嘅25度，窗又不能打開，而家嘅天氣係有啲悶熱呢⋯

エレベーターからのレストランの眺めが最高でした。 部屋は和洋室の広い部屋で綺麗で満足しました。 夕食バイキングはスイーツ食べ放題がすごくよかったです。 朝食も種類が多くて、よかったです。 プールも温泉も満喫できました。

意想不到的是Chateraise 的酒店，可以不斷吃蛋糕及甜品。 早餐會有不同的雪條可以食。 而且酒店內有不同的設施設備可以玩，就算地方較市中心遠一點也可以在酒店待一天

ビュッフェは広かったけど、味は普通。 子供が遊べる中庭やプールがやや古さを感じたけど、良かったです。 温泉まで少し離れてるのが億劫。 でもお菓子のホテル、魅力的でした。

석식이 매우 훌륭했지만 노미호다이 시간이 너무 짧았습니다. (1시간이지만 10분전 라스트오더라 사실상 50분) 또 숙소와 온천까지 거리가 매우 멉니다