Sort of an evil property by Mystays standards, which is a shame as the location and layout of the rooms are great. I had a business meeting in Asahikawa one of the days, so I emailed the hotel that I needed a 2PM checkout, they responded that 1PM is the latest allowed for 2000 yen per hour (double the industry rate). The train was sold out so I wasn't able to reach back to the hotel until 1:45, I kept in touch and emailed them to advise them of my check out status, but the staff was so mean to me after this incident, they acted like I was a criminal and refused to store my luggage the next time I checked out. I understand that I broke a protocol, but that was out of my control, and I still paid a lot of money, actually the 6,000 yen I was forced to pay was more than the cost of the room for another night.
The staff at this Mystays need to understand that they work in the hospitality industry. Things like this can happen sometimes, but when you treat your customers in a hostile way like this, it reflects badly on the entire company. Mystays is owned by private equity out of the middle east, so I understand why the late check out is 2X as expensive, but the service should NOT be more hostile because of this. If anything they should be nicer to the customers. Because this ruins your reputation and people won't stay there anymore.
Käännä
Majoituspaikan vastaus: Thank you for using HOTEL MYSTAYS Sapporo Nakajima Park.Thank you for your kind words about the location and the layout of the room.However, we are sorry that our staff's response caused you discomfort and that we were unable to provide you with a satisfying hotel experience despite your precious stay.Late check-out at our hotel is generally until 12:00, and depending on the congestion situation, it may be difficult to accept.We were unable to accommodate your request as it was difficult to extend your stay to the time you requested. We would like to apologize again for not being able to meet your request.We will take your valuable feedback seriously and all of our staff will strive to improve our services and create a better hotel.We are very sorry, but we hope that you will consider using our hotel again when you visit Sapporo and give us the opportunity to make up for your inconvenience.Thank you for taking the time to share your feedback with us.HOTEL MYSTAYS Sapporo Nakajima Park Front Desk
Vieraskäyttäjä
Kahden hengen standard-huone
Majoittunut 3. 2025
Pariskunnat
2 arvostelu
7.0/10
Lähetetty 30.4.2025
The hotel is nice as a whole while most of the staff I came across didn’t speak English.
The night shift car park staff was impolite by turning off my car light after I lowered the window before it went in the parking machine and knocked on my car door without knowing the reason.
This hotel will probably not on my list next time when I visit Sapporo.
Käännä
Majoituspaikan vastaus: Thank you for using HOTEL MYSTAYS Sapporo Nakajima Park.We apologize for the inconvenience caused by the behavior of our parking staff during your stay. We will take your feedback seriously and strive to provide guidance and education to our staff.We apologize for any inconvenience caused, but we hope you will use our hotel again the next time you visit Sapporo and give us the opportunity to make up for it.Thank you for taking the time to provide us with your feedback despite your busy schedule.HOTEL MYSTAYS Sapporo Nakajima Park Front Desk