Sapa Soleil Hotel

It was very nice hostel. Clean room and the people work in the hotel are very kind. Five stars easy for this Hostel

The best part was the location. But housekeeping was needed to be remind may be that is lack of communication.

Having seen the pictures and read the reviews my wife and I thought this would be the perfect hotel for our little visit to Sa Pa, but were we just unlucky with timing? For our stay we were in the 7th floor mountain view room. Firstly the positives: LOCATION: This is brilliant. It's not in the hustle and bustle of central Sa Pa (which was a big relief having walked up to the lake), but is still within easy walking distance of many restaurants, Cafe's etc. CLEANLINESS: Again, this cannot be faulted. All you could want from a hotel, plenty of clean towels, bathroom toiletries, the room was spotless and a lovely big bed. PRICE: This was a brilliant hotel in terms of value for money STAFF: Always smiling and very helpful whenever we walked in or had questions. The hotel owners son stayed up until 1am as our sleeper bus took longer to get there than expected. Most spoke decent English (far better than my attempt at Vietnamese). BREAKFAST: Great choice of cold food (cereal, fruit etc) and hot food (noodles, rice, etc). A chef even cooks fresh eggs however you want them. Now the negatives: THE BED: I like hard mattresses, however, this was like sleeping on concrete. HOT WATER: We had hot water the first morning, but after that it was only luke warm at best. We did have someone look at it and they said it was OK. Perhaps people in Sa Pa prefer just warm water. AIR CON: It got very stuffy in the room and I asked why our air con control only showed 'heat' & 'fan'. From what I could gather through discussion, floor 7 only has 1 central unit so all rooms would then have air con. HOWEVER, they did turn the unit to air con, so as above the staff were very helpful in this regard. This is just more a note. NOISE: This is where we play the 'unlucky' card. The hotel restaurant and patio is on floor 8 and for our last night there was a birthday party. This involved VERY LOUD music and fireworks launching off the roof. My wife and I had been awake since the early morning climbing Fansipan so wanted to fall asleep early as we were really tired, however, the noise was incredible. I asked at reception and was told it would finish at 10 (ended up about 10.15pm). During my conversation with the lobby door open, you could hear the music from reception. All in all, if you've got this far my closing statement is that it IS a decent hotel, clean, friendly and accommodating, however, be warned that if you're staying on the 7th floor and there is a party booked, bring industrial earplugs.

Complimenten voor dit heerlijke hotel. Ruime kamers met heerlijke bedden, prachtige badkamer met vrijstaande badkuip. Het uitgebreide ontbijt wordt geserveerd op het dakterras waarvandaan een mooi uitzicht over de bergen. Daarna is het genieten aan de infinity Pool. De zonsondergang is ook zeker aan te bevelen op deze plek. Maar het grootste compliment wil ik geven aan Trang, de receptioniste. Afgezien van het feit dat ze zeer kundig, klantvriendelijk en stressbestendig is, is ze voor mij van onschatbare waarde gebleken. Toen mijn man vermist raakte, stond ze mij met raad en daad terzijde en was dag en nacht beschikbaar. Ze was contactpersoon en fungeerde als tolk tussen de politie en mij. Zij zorgde ervoor dat ik op en neer werd gebracht van en naar het politiebureau en regelde voor mij een ontbijt na sluitingstijd van het buffet. Nadat mijn man ongedeerd terug kwam, heeft ze het vervoer naar Hanoi geregeld. En al die tijd leefde ze mee en stond ze naast mij met heel haar hart. Dank je wel lieve Trang.

Great hotel but beds lacking The location of this hotel is brilliant, surrounded by cafes and restaurants and all town sights are easy walking distance. The hotel is spotlessly clean and staff are always on hand and will go that extra mile to assist guests. Food was also excellent in the buffet breakfast, lots of choice, fresh and plentiful . The only drawback for me was the bedding, the mattress was too hard and pillows too soft. Otherwise a great hotel to stay in.

Food was bad.