Lady Hill Sapa Resort

It is unfortuate we are having to write a negative review because we were really looking forward to our stay. Our room was beautiful and the check in process was smooth and staff were extremely friendly. Breakfast was a really good selection. However we booked this stay due to the spa facilities and we were extremely let down. On the first day we arrived late afternoon and went straight to the spa for a massage which was lovely and staff attentive. However the spa itself was unclean, there was a strong sewage smell and the changing room were dirty with wet towels everywhere, overflowing showers and general rubbish around. On the second day we headed up to use the gym and spa however the heated pool was broken, the sauna doors had been left open so no heat, the herbal pools had to amenities or plugs to fill the baths with. There was a queue of day guests getting refunds so we asked the manager if it was possible we could be compensated as we booked based on the spa facilities and both days hadn't been the best experiences. She told us no as we were not paying customers to the spa (even though we paid to stay two nights), she told us if she refunded us she would have to take wages from the staff or give up her wage. She said the spa was free so there was nothing to refund. We asked for a complaints email but she told us no as she feared for her job. She instead sent a fruit platter of three oranges and two apples to our room. This was unfortunate as the main reason we stayed here was for the spa use.

Location and view from the hotel as amazing. Staff were helpful. Unable to do early check-in coming from overnight bus was a bummer. Staff were generally helpful.

The hotel is clean and new. The rooms are spacious compared to the ones we stayed in Hanoi. I’m one who values space and this hotel fits my criteria. Toilet is also huge. It has a shower area and a bathtub. It is also well lit. Amenities are provided and are of good quality. The hotel is right on top of the hill. Great view and privacy. Extremely near to the well known attractions called the Fansipan. The hotel has a wide selection for breakfast; from local, to western. The hotel can be inaccessible due to its location. But you can always call a GRAB with only costs SGD2-5 to the tourist attractions. Staff are extremely helpful and polite. I will be sure to visit this hotel again in the near future.