Charlie Onze22 Vila Madalena

The location was great and apartment was super clean and modern, but we stayed for 6 nights and there was not enough soap for washing the dishes / bags for trash / etc. The support team on whatsapp take a long time to reply and I don’t think it’s even a real person replying, more like automated answers that aren’t always helpful.

I will not recommend to rent a property administrated by Charlie when you plan a trip to São Paulo as this one I rented. Upon my arriving to the property, there wa as problem with the toilet as it was not draining. I reported this to the property manager, who told me I needed To wait 24 hour for the technician to come and fix the issue. 24 hours to wait for the use of the toilet, when it is something is use on a regular basis during the Day. The property manager seemed not to understand that the toilet is something essential and there was not way for him to understand the urgency to have it fixed immediately. Even I explained to him several times and in different ways. He did not do anything but sending me a report number to have it fixed in the next 25 hours. I ended moving to a hotel and left the apartment, which it ruined my time in São Paulo. Terrible experience and not customer service at all at this property .

Pulchritudinous Views 😍 Great quiet neighborhood with plenty of parking…clean rooms in a quiet building..will definitely stay again