Epavlis Hotel & Spa

All is ok

We stayed at Epavlis for 4 nights and had a mixed experience. The hotel itself is absolutely beautiful, in a fantastic area, and has many worthwhile amenities. Unfortunately the staff were unresponsive to an incident that happened when housekeeping removed our do not disturb sign and cleaned our room without permission. I have allergies to chemicals and detergents so we were very clear about not having our room cleaned (I usually wipe everything with safe cleaner and use my own pillowcases, blankets, etc) which they agreed to, but unfortunately went against. We expressed our discomfort with staff entering our room and touching our personal belongings against our wishes. They agreed to refund us for part of our stay but didn't follow through and have ghosted us in terms of providing any resolution or compensation. I think guests would expect their privacy to be respected with a 'do not enter/do not disturb' sign for a variety of reasons and would be disappointed to learn people had been in their room without permission. Additionally, the private pools with the more expensive rooms are not advertised accurately, as they are not on a private patio and anyone can get to them. We were unable to use ours due to how dirty it was.

Schöne Zimmer, das Badezimmer ist leider ein wenig veraltet und müsste renoviert werden. Toller Meeresblick. Zum Strand sind es 5 Minuten. Der Aufstieg zum Hotel ist ein wenig anstrengend, nichts für Leute mit Gehproblemen. Gerne wieder.

Mejorable Las habitaciones son amplias y cómodas, la limpieza correcta, y está a 5 min andando de la playa. El desayuno podría ser mejorable. La atención de la responsable del hotel lo peor.

Ok Hotel was in a good location. Hotel was clean. Some staff were nice, not much English spoken at the hotel. Room advertised hot tub. But it wasn’t heated so I think it’s not accurately listed. One day the chlorine levels seemed high. I asked at reception and a guy came and took some flies out, I tried to speak with him but he just said yes yes and left. No checks were done as far as I could see. The sea view is mostly from the cold hot tub. The pictures don’t show you mostly look onto the back wall of the rooms in front. The safe didn’t work. I did report it and was told it would be fixed. Was still broken when we left. No of the advertised spa facilities like the steam sauna and hot tub seemed to be operational. Pool area was nice and breakfast was ok.

Excellent!!! Tk you!