The Tsitouras Collection

I love boutique luxury hotels and this is my new favorite. I travel often and finding a bespoke experience such as what is offered here is a rarity. George and his staff offer impeccable service- it is truly delightful to be in their company. We were in the House of Portraits which is beautifully appointed with a stunning view just outside our door. Zero suggestions for improvement- only glowing reviews and wonderful memories of our time here.

Hard to find a comparison point for a five room luxury hotel created out of a mansion built in 1780 out on the caldera cliff in Firostefani, located literally on the best view of the caldera on the island, where each room is filled with real art and feels more like a home than a hotel. Obviously idiosyncratic and certainly not for everyone, it was the most transcendent hotel experience either of us have ever had. The proprietors and the staff are amazing, the sunsets are overwhelming, and the intimacy of the experience is incredible.

This is an exceptional place with unbelievable views and even better service. My daughter and I loved our stay here. The staff is so helpful and kind. The location is quiet, but close enough to walk to shops and restaurants. The pool and breakfast are magnificent as well.

Honestly, when I die and go to heaven, paradise will be the vantage point from The Tsitouras Collection! I truly mean it. Tourist books on Santorini rave about the views from Oia (and it's lovely), but the view from the pool/lounging area (with fresh food and local drinks served all day) looking into the caldera along the white-washed, blue-domed coastline (with a 180-degree view) is the most spectacular that I have ever seen. We stayed in the House of Porcelain (hubby, son and me), which was beautifully decorated and furnished with comfy beds, fine linens, and a daily breakfast prepared by chef Alex that was first-rate and scrumptious. JJ served us lucsious drinks each night at sunset and attended to our every need. Mongi recommended stellar five-star restaurants in the Firostefani region that we walked to easily each night (he and Alex even accompanied us there and introduced us to the owner before we sat down to waterfront tables). The lamb shank and sea bass are still melting in my mouth! Eleni, the owner, couldn't have been more wonderful and accommodating; her father's artistic treasures decorate this one-of-a-kind boutique, family-owned hotel. This hotel features a long-established team who know what hospitality truly is. I will never forget my family time here - it was magical - and we will be back!!

I feel a bit bad leaving such an honest review because George and the staff were great. Please note that I only want to improve the experience of future guests. We stayed here for 5 nights. They truly made us feel special and treated us like family. If you needed anything, they would have it to you within 5-10 minutes. George helped us with scheduling transportation, massages, directions, and sooo many recommendations. Sunsets cocktails are very yummy and the breakfast was good. There was quite the spread of food! The A/C worked great inside of the room. The location was great and we felt very safe here. We had high expectations for this place. It’s a top rated, 4 star hotel here in Santorini. We have stayed at many, many places and were very disappointed with the cleanliness of our room. We were absolutely baffled that no other review mentioned this issue…. When we arrived, it was obvious that the room was not cleaned properly. I immediately noticed that the dining tables weren’t even wiped down. There was residue on it from the previous guests. The floors weren’t cleaned well, the furniture was stained and dingy, the headboard had white stuff on it (I don’t even want to know what),the bathroom mirror was dirty, and the small bottles of soap were previously used. There was long black hair in the bathrooms, on the walls, and the floor. We noticed all of this within 10 minutes of being in the suite. It made us feel uneasy. It makes you wonder if the towels and bedding were not changed/cleaned as well. The towels and robes are in desperate need of replacing. They are hard, stiff, and scratchy. Not the normal fluffy and nice towels/robes that every nice hotel has. The pillows and bed was ok. Not the most comfortable, but it was fine. There was black stuff on the walls in the shower. Not sure if it’s mold or what it is. The Wi-Fi only worked in the sitting area. The lounge chairs at the pool were stained. The pool was too cold to swim in (no heater) and there was no hot tub. My hope is that management sees this review and takes action. I only want to improve the experience of future guests!

When we researched our trip, Santorini had many mixed reviews, ranging from “don’t miss” to “hard pass.” We figured we’d do a night so we could see if the sunsets are really that great, so we booked a room in the Tsitouras Collection. A few days before we checked in, they reached out and offered us an upgrade to the Portrait Room for the night, so we took them up on the offer. Mongi greeted us at our arrival and showed us around the space, which is incredibly beautiful, and provided us a bit of history about the property (the building is one of a handful that survived an earthquake in the 1950s). As well, he gave us a good overview of the island itself and offered to help with any number of things we might want to do (including dinner reservations at Orna, which was delicious!). It doesn’t feel right to call the Portrait Room a room because it was more like a small house - very large sitting room, covered with portraits from the owner’s personal collection; two bedrooms (one on the second floor overlooking the sitting room) and two large, luxe bathrooms. Everything was immaculate and the bed was very comfortable - we slept much later than we anticipated. We only had to give about 10 minutes notice for breakfast, and it was delivered to the terrace outside the room; it was delicious, of course! We definitely enjoyed the terrace (and even tried the pool, though it was a bit cool since it was the end of the season) and yes, the sunsets really are that great. It was a beautiful, memorable evening. Our only regret is we stayed only one night - we know better now, and hope to go back and stay here again. Mongi and the rest of the staff were lovely and we couldn’t have enjoyed the night more.