Hotel Royal Suite Santander

Personale gentile ma check in super mega veloce senza nessuna informazione aggiuntiva, a mala pena ho capito dove si trovasse il garage (ma questa è anche colpa mia). Ci è stato assegnato un “appartamento”che si trovava all’esterno della struttura (il numero 204) , il quale non capisco neanche come possa essere definito tale in quanto non presentava nessuna finestra, quindi aerazione zero; ragione per cui c’era la muffa sul muro e un odore stagnante di chiuso. Il bagno a sua volta non aveva una finestra, bensì una vetrata con vista sulla camera da cui tutti potevano vedere attraverso (hanno messo una tendina per coprire, ma non copriva affatto). Di notte non abbiamo dormito per via dell’acqua che scendeva dalla grondaia, visto che l’insonorizzazione è a zero. La reception non si sa che orari faccia, la receptionist l’abbiamo vista solo al check in. Mi è stato detto di fare il check out alle 11, ma nel foglio del regolamento generale c’era scritto alle 12 (molto ambiguo e scorretto). In conclusione, toglierei l’appellativo suite dal nome

Rooms 204 and 205 are in a back garden of the hotel, in a separate area from the main building that is accessed by stairs, on a terrace with a very curious small seating area and pleasant views of the main building (nothing accessible if you have a disability), no lighting at night (I don't understand why?). The room does not meet the construction conditions to be inhabited. - Its roof-roof insulation was very bad, causing condensation to be very great when we arrived the first day, and the rest. And the window? There is a window, but they have had the happy idea of ​​putting up a curtain that prevents it from opening, from being lowered... It is useless as a means of eliminating condensation. And with the air conditioning? It makes so much noise that it was unfeasible to leave it overnight to cool or eliminate that condensation. Solution; open the room door. And all this with temperatures that have not exceeded 23 to 25 degrees. I don't want to think about 30. In summary, I paid 260 euros for a double room for 3 nights in what was supposed to be a great hotel....And the room did not reach the category of a 1980s pension, I reiterate due to the conditions that I have described. By the way, it is curious that rooms 204,205 in the price list that they had displayed to clients at the reception, did not appear...Strange??. In short, call ahead if you see an offer from this hotel so they can make sure and let you know what type of room. There is also no staff to physically contact other than at check-in, except for the room cleaning people who were very friendly.

Hace 10 horas en Google Nos alojamos tres miembros de la familia. No funcionaba el wufi ni hicieron nada en absoluto por intentar solucionarlo. La televisión de la habitación: tampoco funcionaba. Quisimos usar almohadas que había a mayores en el armario. Estaban sin fundas y sucias, alguna con restos de sangre seca antigua. No contentan whatsapps Las llamadas las derivan a otro hotel cuando no están en recepción y entionces no hay manera de solucionar nada. No volvería nunca ni lo recomiendo

Apartamento en un edificio precioso,tiene ascensores,estaba absolutamente impecable,menaje completo,secador,plancha de la ropa reposición diaria de toallas.Al apartamento no le falta detalle,en nuestro caso,estuvimos en apartamento con terraza,la atención de la recepción y la persona de limpieza excepcional

When booking we wanted something relatively central with nice views and found this apartment with a balcony overseeing the waters. Fairly easy to find and plenty of the doorstep once you get your navigation right. The size of the apartment was good, with a living area (no kitchen just a fridge) and a table with chairs. Bedroom was good sized and had the benefit of the balcony (would be beautiful in summer looking out enjoying a coffee or wine). The bathroom was good size but let down by the water pressure from the shower (looked promising but alas did not deliver). Overall it was clean, spacious and just what we needed to enjoy the holiday. There's both stair access and lift access to the apartments and the desk is manned during the day. Enjoyed our stay and would happily return in the summer it make use of the balcony.

Sistemazione molto carina ed elegante situata in una zona strategica della città. Lo staff gentilissimo si è preso cura di noi e ci ha aiutato anche con preziosi consigli sulla visita. Tutto molto pulito ed elegante, unica pecca è il wifi (ma potrebbe essere un problema momentaneo già risolto) che è eccessivamente lento. Ottimo rapporto prezzo-qualità