Navigator56433302446
3. lokakuuta 2024
My partner and I booked this “5 star all-inclusive resort” for our five year anniversary. Unfortunately, this has returned out to be one of the worst overall stays that we have ever experienced. I am not one to complain and I don’t really ever leave reviews. I understand that things go wrong and mistakes happen. However, when these things are consistently occurring (despite complaints), and start to negatively affect your holiday - I don’t believe this is acceptable. After feeling so disappointed, I felt that I had to share my lived experiences. Please see my summary’s below: Hotel: - Very small. - Not up to standard. - Definitely not a five star hotel. This needs to be reviewed as it is very misleading. - This is simply not a resort. It has the feel of a boutique hotel. - Lack of entertainment. During our stay, they had one singer who sometimes sang at lunchtime. We did not have any evening entertainment. - No shows/games/activities included. Only paid excursions. - All-inclusive is limited. Location: - Very picturesque. - The hotel seems to capture all of the wind due to being fully exposed to the Mediterranean Sea. This can make for an uncomfortable sun bathing experience on the cooler days. This often cut our evening time short due to chilling winds and lack of inside areas to migrate to. - You need a hire car if you wish to see the area. All inclusive: - Water not included. €5 per bottle! - No snacks options throughout the day. - Very poor dining experience. - Lack of service and non-attentive staff. - Breakfast and dinner is the same everyday. We ate beef and pasta for dinner every night! Extremely repetitive. - They often run out of several food items, condiments, drinks etc. within half an hour of opening. “Sorry, we’ve ran out of butter”. “Sorry, we’ve ran out of Orange Juice”. “Sorry, we’ve ran out of pastries”. There seems to be a major issue with whoever is managing the ordering of stock and supplies for this hotel. - Being serve undercooked pasta and stale bread is not the Italian cuisine we were expecting. Extremely disappointing. - €40 per person, per meal for the buffet if you’re not in the all inclusive package. Sadly, it is not worth €10. - Al a carte restaurant was shut for the entire week of our stay. We had a free meal at this restaurant included in our booking, which we were unable to redeem. - Poor quality food, which is served cold. - Two options for lunch: burger or toastie. Again, very repetitive and poor quality. This is priced at €17 for non-inclusive guests. - Staff seem confused about the all-inclusive elements. - We often got asked to pay for bills from other tables by mistake. Beverages: - The all-inclusive drinks list is small. - This was made even smaller due to stock and supply issues. No syrups, no juices, etc. - We were expecting deliveries over our stay. However, this was not the case. The drinks list proceeded to get smaller, despite there being a large supermarket which is a six minutes drive dow
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