Sun Beach

Booked here for 5 days with the hubby. We arrived approximately hlf 12ish in the afternoon our room was ready which was great. After unpacking we went straight out to explore where we were and have a littl something to eat. These apartments are situated in the right place can't fault it at all. Near to the pubs and restaurants and the beach. We were in room 501 .. there is only a lift to level 3 so then you have to get out and walk up the next flights of steps to your room.. wasn't a problem for us. After the second day we realised there were quite a lot of ants on our balcony and around the windows and door. So we complained and the maintenance man came and sprayed ant killer all about. Initially it done the job. However when we got up the next morn the Ants were in the apartment and on the cupboards and table and floor and pretty much everywhere. So we went to complain again and we asked to be moved , which we were strait away to level 4. This room was clean and tidy. However the gate was broke and would not close. It banged all night and day when we were in the room which was annoying. Also the cupboard was broke and it would not shut. The pull out bed seemed to be creaking when we sat there so not sure it was broken. Although we didn have to use that as we had rhe bedroom. We did mention all these to reception but no one came to look or anything. Pool area was poor and run down i ould say. Not a very big pool at all and a small area for beds although there was another area nearby the pool with more beds. This is not the place for us and we would not return. I have to say that all the staff were lovely

We've just recently stayed at Sun Beach and I can say this place is impeccably clean from the rooms down to the pool area spotless and very well maintained. Reception team always smiling and always helpful. Our room was spacious,clean and had everything you need for self catering holiday, even down to little packs of cleaning cloths and sponge which we thought was very useful. The cleaners do an amazing job changing everything every other day and always smiling a great team. Our room was on the 8th floor with lifts available and the view was amazing looking over to the beach highly recommended. Although the hotel is in the busier part of Santa Ponsa we had no issues with noise. Overall I would recommend this hotel and would have no issues rebooking, thank you for a great stay

Brilliant hotel second stay here in a year Amazing staff Can I say a special mention about Marta who greeted me upon arrival and we very friendly always saying hello when she sees me. Hotel and room was clean Cannot fault it at all will be back again