Ecohotel Yachay Tayrona Dentro del Parque Tayrona

A great staying My daughter and I stayed for 3 nights, we had a great time in Tyrona National Park. It was great coming back after a long hiking day to a friendly hotel concierge, as well the hostess at the restaurant was kind and welcoming. I would definitely recommend this place.

Let me start by saying this was the worst hotel stay we’ve had in Colombia! DO NOT STAY HERE! We showed up at 12:30pm for check-in, our room was not ready. We ended up waiting for 2.5 hours for the room. We weren’t even offered a complementary bottle of water while we waited in the heat, sweaty and tired from travelling. Once we finally got to the room it was not as advertised. The room we rented was a jr suite. In the photos posted on line it had a sofa, nightstands, and generally looked inviting. The room we got had none of this, there was one SMALL table in the corner of the room, and nowhere to sit. Further more there wasn’t proper window coverings, people could literally look in out windows and see us clearly as the only window covering was an extremely sheer piece of fabric. The beds are hard as a rock and must be the cheapest mattress that the owners could purchase. To add to the discomfort the pillows were equally cheap and hard as well. When we got to the room we wanted to shower but there wasn’t any water. This was an ongoing issue. Finally that night we had enough water to shower, however the next morning there was no water again! And with roughly 40 people in the hotel and no functioning toilets…..! Once when my wife asked for the water to be turned on so we could shower she was given a VERY rude looks and dismissive response from the OWNER! Now on to the food. The included breakfast was bland, it came with DRY toast. When I asked for butter or jam, I was informed the hotel didn’t have any of either! The bread for the toast was the cheapest bread one could buy. For dinner we waited for 1:45 for our food after ordering. Now this wasn’t the fault of the staff. There was only 1 server for over 40 people and he was required to mix the cocktails, take the orders and bring the food out. Also the kitchen only had 2 people working in it to prepare food for over 40 people. As for Managment/Owners, they sat at a table and were very rude to the only server they had while they took up a table as guests sat and waited on the sofa for a table to free up. For one dinner we asked for a side of guacamole and the owner would allow them to prepare it unless we ordered an additional dish that came with guacamole! Furthermore we ordered a side dish of fruit and they drastically over charged us for it. The general maintenance of the hotel is terrible. There were rotten railings that haven’t been addressed for years, creating a very serious safety issue. It was extremely clear to all the guests present that ownership wasn’t interested in spending money on their guests experience or comfort. Owners we’re present several occasions we were in the restaurant and not once did they even acknowledge the guests. Having travelled extensively throughout Colombia on 3 separate occasions, this was the worst managed/owned hotel I have encountered. The only good was our server Renzo was awesome. He literally ran off his feet to ensure guests were s

Very nice place Staff was super friendly and helpfull. Food was very good. Wifii was only accessible in the commun areas and not our room. That was the only thing we didn’t like. We would defenitly go back.