Residence Inn Valencia

1.早餐很好吃也很豐盛，自己做的咖啡很好喝！ 2.洗衣房非常方便機器很多，適合road-trip的人中途洗衣服 3.酒店還有游泳池！ 4.就在六旗旁邊，玩中暑了，回來酒店睡了個午覺繼續去玩，開車就五分鐘。 5.旁邊Walmart麥當勞也有！是個不錯的neighbor hood 6.房間和酒店都很新！床鋪非常舒服！睡了很好的覺！廚房也很大，還有客廳！

丟了東西明明在那裡卻找不到

Indifferent front desk staff and management. Fitness center was dirty with uneaten plates of food and a mess on the floor. Asked the front desk staff and management to clean and they seem disinterested and did not do anything. The hotel is overrun with many children playing in the hall ways. The hotel staff does not seem capable of handling it. Showers have very little hot water and front desk staff was not helpful.

Had a nicer time this trip due to lack of ants and more familiar amenities of the hotel. Staff was courteous and efficient, and effective. The room felt a bit cleaner also. No odd odors like our prior visit Would be nice if there were dedicated non-fragance washers and dryers. We stayed at the Residence inn in Visalia after this visit. The Visalia inn was newer, a bit cleaner and has less selection at the complimentary breakfast.

Vanessa was very accommodating. When we first arrived we were exhausted from our long drive from Utah. Our room that was first given had a broken curtain rod so we quickly went downstairs to let her know and she immediately accommodated us with another beautiful room with a courtyard view. The room was comfortable and had all amenities we needed. The coffee and breakfast was provided was superb.

Our first time in this hotel. Extremely clean staff is incredibly professional. Easy to get around. Brittany was very welcoming and helpful. We found our new hotel for when we come here. Cool layout and bathroom.

I would like to bring your attention to the exceptional service provided by Brittany at the front desk. My family and I arrived on the evening of Tuesday, April 21st, exhausted after a long flight and eager to settle in. Although we encountered a complication on our end during the check-in process, Brittany handled the situation with incredible poise. She was proactive, efficient, and resolved the issue quickly, allowing us to finally unwind. Her professionalism turned a potentially stressful arrival into a seamless experience. It’s rare to find such high-level problem-solving paired with a great attitude. She truly made our stay start off on the right note! Brittany is a truly exceptional asset to your team, and her performance deserves formal recognition. As a family that travels to California frequently, we prioritize service and reliability; because of the way Brittany handled our arrival, this hotel is now our top choice. We will certainly be back specifically because of her. Thank you again, Brittany!

It was lovely, staff were friendly and helpful. Fatima helped check us in and made sure we received our member benefits.

I often stay at the SpringHill Suites / Residence Inn in Valencia, California, and wanted to recognize Brittany for the excellent service she provides. I usually check in later in the day, but when I come down the next morning for breakfast, it is always a pleasure to see Brittany. She is caring, thoughtful, professional, and clearly takes pride in her work. As someone who travels often, I notice the difference between people who simply work a job and those who truly care about the guest experience. Brittany absolutely cares, and it shows in the way she carries herself and assists guests. She is diligent, welcoming, and a great example of what hospitality should look like. Team members like Brittany are a big reason guests enjoy returning. I hope she receives the recognition she deserves.