Montecito Inn

I had the most lovely time staying here. The service was amazing. The staff so friendly and kind. The location is ideal and I can’t wait to go back for another visit

酒店小小的，但是地理位置在富人區，很愜意；員工也很熱情，但是離店後莫名收了一筆幾百塊錢的額外費用不是很開心，寫郵件問才知道是少收了一筆什麼税費，但是酒店當下少收了後面自己暗戳戳又扣信用卡的錢也不通知我就很不地道； 早餐等於沒有每天就是咖啡和水果還有甜甜圈

My daughter and I spent 6 nights in September at Montecito Inn. It was my second visit. The desk staff and valet are helpful and pleasant. The location cannot be beat. It is excellent. However; the night before we checked out, I changed my credit on file to another card. Fine- no problem. When we checked out at 6:30 am there was a $769+ bill on my room. I told the desk clerk that is not my charge. He said he didn’t know how to rectify it and to call the day clerk later. I did call and again, person could not explain the charge. I called on Monday and desk clerk looked at my bill, sent me a other copy of it and told me he had no idea why or what the charge was and told email another person, which I did. I followed up several days later with another email. - no response. I called 11 days after first email and asked to speak with person. Clerk came back and said I would get a call today or tomorrow. I’m on east coast time and Thursday did not work for me. Again - no email saying person was sorry or any acknowledgment I have now disputed the charge, as I told them I would and written this review, which I told them I would. . I find this extremely POOR customer service. I told the clerk and stated in my final email how disrespectful and poor customer , this was handled. Also - no room service - it’s DoorDash from in house bar/restaurant….😳

We stayed at the hotel overnight as we headed south down the coast. We had a queen-queen room that had 2 shower rooms and a king albeit the bed didn’t seem king size. Best service we’ve had at a hotel since we started our trip, from the valet and reception staff on arrival to the bar tender when we popped in for a drink. The location is great to easily walk to the beach and to wander around Montecito or pop into Santa Barbara for a wander round the shops or a meal.

Great location. Rooms could use some updating. One thing I did not like is when taking a shower the temperature of the water would fluctuate, sometimes very hot then cold then back to normal.

The king room was very small, and the window latch didn’t even lock. The elevator is from 1930, which is fine if you can handle keeping two door doors open and get your luggage in all by yourself. On the plus side, the staff was very good, the place was very clean, it was quiet, I just don’t think they should be renting a walk-in closet as a king room.