Need remove 2 stars, except the good service of one woman in the reception the rest of people at the reception very bad specially the man which reject to bring me a coffee machine in my studio room. I always got it and he rejected this time.
Also breakfast, breads are strong as stone, woman told me due to air conditioning 😑
Käännä
Majoituspaikan vastaus: We sincerely apologize for the unpleasant experience you had. If you had any suggestions or concerns at that time, you could have directly informed our front desk manager, and we would have responded promptly with a reasonable solution. We would also weigh your feedback and make necessary improvements. It's a bit too harsh to say that everything was terrible; we are a standard five-star hotel with professional service teams. We believe that if you had raised your dissatisfaction in a timely manner, it would have been reasonably resolved. Our hotel's goal is to ensure that every guest enjoys a comfortable stay. At the same time, we hope to provide you with better services and experiences. We look forward to your next visit and wish you a happy life filled with positivity every day.