Raphael Suites

Highly recommend this apart hotel due to excellent location and security. Breakfasts are nearby and nice.

On arrival we were given room key cards which did not work. The reception could not replace them. They instead offered to come up and open the room for us when we needed to go in. We got one replacement card the next day at around 1000hrs. They could not give us a second card until 1600 hrs. It was raining and the room was leaking water onto the bed side table the whole night and we could not sleep. This was reported and the maintenance guys came in but left without fixing it. We continued with the leak for the full duration of the stay inspite of further requests for service. The door handle for the main door comes off when you pull the door. We left it in this state. Toiletries were not being replenished. On the last day we actually ran out of toilet paper. Breakfast has been moved to the Roar restuarant and it on very poor quality. We only had it on one day and resorted to having it outside of the hotel inspite of the fact that we had paid for bed and breakfast. We have stayed at this facility many times before and have seen the standards steadily deteriorate.

Location. Very close to shopping center and restaurants.