Courtyard Richmond Airport

服務欠佳，第一碰到居然不打掃房間，自己去前台要毛巾，還説小毛巾已沒有了。 房間空調壞的，然後換了間房。

酒店很好，房間很大但不算安靜，服務人員態度比較親切，有一種賓至如歸的感受。早餐簡單管飽。15分鐘步行距離有一家牛排館。沒有時間出去轉，不過看上去周邊環境還是不錯的。

Have no complains, location good, near the airport, quite room and a comfortable bed.

The service was very good. Very friendly and helpful. It is in a good location, near the airport and the shuttle service was great. I enjoyed my stay and will book this hotel again.

Stayed here one night while in Richmond. Very nice accommodations. Shuttle to and from airport was great, only 5 minutes. Teondra (sorry if I misspelled your name) very polite and helpful at front desk. She scheduled my early morning shuttle to get to airport. Cleaning staff very polite as well. Room was clean, bed was comfortable, plenty of towels, and hot water and great water pressure for shower. Thank you for a great stay!

A very pleasant stay the night before an early flight out of Richmond. We arrived around 7:30 and check in was friendly and easy. Our room was clean and comfortable. The hotel was quiet. A perfect nights stay. I would absolutely stay here again.

There for a largish family event which included people of all or most ages. The room was sufficiently large and comfortable, and the staff were pleasant, helpful and patient. People who used the airport shuttle were very pleased with the service. On the whole, this was a very satisfactory stay.

Where do I begin? If you’re thinking about coming to Courtyard Marriot Bonvoy (RIC Airport) in Sandston, VA, please re-think! I call this Marriott, the ghetto Marriott. It looks old, dingy and rundown. No perks with this Marriott…just basic amenities. The coin-operated washing machine half-way worked. I programmed the machine to wash my black clothes using cold water. The “cold” water came out super hot! The weirdest thing about my stay is when I requested a wheelchair accessible room. These type rooms are supposedly equipped with rolled out showers. No, not in this Marriott. My 333 handicap room came equipped with a bathtub…what brainiac thought of that? The whole hotel has a filth to it. I expect such a filth of a hotel from a motel, but this is Marriott. I expect a foreign hotel to look as rundown as this place, but I kept saying to myself, “But…this is Marriott.” Never again will I stay in this place. I was a guest here, but housekeeping treated me as if I were a squatter (even squatters have rights, but I digress!) My whole reason for booking my stay here? I was looking for a touch of luxury, but got da hood instead. I will never ever again stay at this Marriott…

The room was fine, no complaints there. I was disappointed that the fire pit wasn’t working. When I asked about it the first night, the clerk said she didn’t know anything about it. The next morning, I asked if it would be fixed and I was told the engineer wasn’t coming in that day, I felt that the employees did not care that they weren’t able to offer an advertised amenity.