Linda R
3. syyskuuta 2024
Would give zero if possible! Given tiny room which had mould all over the curtains, dirty skirting boards and pipework. Shower room dreadful, scruffy outdated shower cubicle, toilet seat loose, generally grubby. Refused to sleep there, man on night desk was then instructed to show me upstairs room which was tiny, had misted over glazed window, the curtains of which were actually draped onto the bed because it was squashed under the window with no gap for them to hang down. On top of that there were unsupervised young children in opposite room yelling, running around and jumping on the beds. Parent in room next door playing on phone and doing nothing to control them. Male staff member said he had already told them 3 times to behave and when he then knocked on their door to reprimand them again it took 4 attempts to get them to answer and then they shut the door in his face! So I ended up with 'only' room left. Right next door to theckitchen and staff toilet. Noisy is an understatement, really appreciated the blaring radio at 7 in morning, banging, shouting, toilet flushing! Add to that the person in room above me noisily pacing the floor at 6 in the morning, radio blaring and flushing the toilet every 5 minutes, the pipe of which was in ceiling of my room! Food abysmal if you actually got it that is! Staff lost menu sheet for myself and friend so couldn't have our choice as they'd not made enough! Offered scampi and chips, ham, egg and chips or salad instead. Both chose ham, egg and chips but only 1 meal was brought to table. 15 mins later I asked where mine was. Told the chef had 'mislaid' the order because he was inundated with orders? Rubbish! Everybody else already had their mains whilst I didn't. To add insult to injury the meal was then freshly made for me, so fresh that one of the 2 eggs wasn't even cooked - it was raw! Staff rude, apart from final morning when clearly hoping for tips. Witnessed several guests being spoken to appallingly and my friend and I were made to feel like we were being nuisances just because we requested to move tables, despite there being many empty ones so hardly an inconvenience. Also would like to point out the hotel reply to my review on other site - no it was not a small mark on curtain lining, it was MOULD all over them as seen by male staff member and my fellow guest, who also had a dirty room with paint falling off the wall. The staff's fault re evening meal choice mess up and only cooking 1 not 2 meals. There is no excuse for supplying dirty outdated rooms nor for staff being rude to guests. It is not a 'refurbished hotel' as advertised, only part is and definitely not the area I stayed in!
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