Excelsior Dolomites Life Resort

Wow, what a fantastic hotel. The Excelsior has it all, great location, friendly staff, great service, ski-in/out, ski lockers, Spa, infinity pool and fantastic gourmet evening meals. The Call family have created a ski hotel that won’t disappoint. We enjoyed a great week there. The hotel is luxurious and has great attention to detail. Every area is well thought through. The skiing in Kronplatz was great for intermediate level skiers and the snow / pistes are the best we have skied on. The weather for the week was mainly cloudy and often that meant poor visibility, especially at the top of Kronplatz. While the area had little snow, the ability to make snow meant that whilst it concerned us before we arrived it was a complete non issue.

"Eigentlich" ein top Hotel, wäre da nicht... Das Zimmer war eines der "Älteren" da wir mit Hund anreisten. In den 2024 neu gebauten Zimmern, dürfen keine Hunde übernachten. Trotzdem waren wir positiv von diesem "alten" Zimmer überrascht. Die Einrichtungen des Hotels sind klasse: das Adult-only Rooftop Spa ist modern, der Pool bietet eine tolle Kulisse, es könnte aber mehr Liegen geben. Das Family Spa ist auch schön, vor allem für die Kleinen (wir sind jedoch kinderlos). Das Essen war gut bis sehr gut. Nur einmal waren wir beim Diner vom Lamm enttäuscht, das war trocken und hart - sonst aber immer top. Das Frühstück ist reichlich, es gibt sogar Tüten um am Abreisetag noch eine Snacktasche zu packen - spitze! Nun zum Problem: bereits beim ersten Frühstück sahen wir, dass die Partnerin am Nebentisch wohl krank wurde und der Herr alleine neben uns saß. Da dachten wir uns noch nichts dabei. Am nächsten Tag ein anderes Bild: die Frau saß neben uns, weil der Mann krank war. Auch an anderen Tischen fehlten Personen. Dann am späten Nachmittag überkam mich ebenfalls erst Übelkeit dann Durchfall. Meine Frau war alleine beim Abendessen und erneut: Personen an Tischen fehlten. In der darauffolgenden Nacht erwischte es sie ebenfalls. Wir waren nicht reisefähig und mussten eine Folgenacht buchen. Leider war die Hotelleitung sehr defensiv. Wenn das halbe Hotel krank wird, erwarte ich eine Art "Krisenplan" - proaktiv kam hier jedoch gar nichts. Schade, statt 5 Sterne, sind das nun maximal 3.

Had the most amazing week at Excelsior with my 2 kids. I think this is probably the best family holiday we've been on thanks to the incredible staff and facilities. - Rooms - we had the new Costello Star Suite and it was a spectacular room with it's own sauna & hottub, an incredible view and very comfortable for family of 4 (we love that there were 2 bathrooms!) - Food - We loved the food. We looked forward to picking the menu for dinner every morning. The ingredients were always fresh, options ample and wine list spectacular. Best Cabonara & tiramisu I've ever had :). - Facilities - The hotel was so so comfortable and convenient. We loved the ski lockers, the spa facilities and kids love the game room. I loved that nothing ever felt crowded. - Service - all the staff were really friendly and responsive. I was shocked when they offered to just unload our luggage from our car and even park the car for us! - Other pros - laundry was only 10 euros a bag! Total lifesaver and it was done within hours! Only small cons I have was that the pillows & towels feel a bit stiff and would love for dinner to start a bit earlier like at 630 or 7pm as our kids were falling asleep at the table every night! Small points though, we would definitely be back! Have already recommended this hotel to 10 friends!

Posizione meravigliosa comodissima oltre al panorama per chi come Noi scia cibo eccellente spa meravigliosa alloggi stupendi per me il miglior hotel in cui ho soggiornato!!! Quando vengo via non vedo l’ora di tornarci a presto Excelsior !!!

Io, mio marito e nostra figlia di 11 anni abbiamo trascorso una magnifica settimana all'Excelsior dal 29.12.2024 al 4.1.25. L'hotel è direttamente sulle piste: esci dalla ski room, fai due scalini, tre passi e sei già su quel gioiello della pista Erta che ospiterà ancora una volta a gennaio 25 la coppa del mondo sci. Sai che al rientro ti aspetterà la meravigliosa SPA: piscina all'ultimo piano che domina il paese e le montagne, saune, bagno turco, sale relax con molteplici lettini. E poi la cena gourmet con le specialità tirolesi e della cucina internazionale. Anche la colazione e' all'insegna della freschezza e della qualità dei prodotti offerti. Il personale è gentilissimo, professionale e sempre pronto a soddisfare ogni richiesta; un grazie particolare alla governante Mary, alla receptionist Martina, al cameriere Florin e maitre Salvatore. Grazie alla gentilezza del proprietario e della bellissima moglie. Nostra figlia ha trovato moltissimi altri amici coetanei con cui si ritrovava a giocare nella fornitissima sala giochi. Quando ieri abbiamo lasciato l'albergo era molto triste e sarebbe voluta ritornare. Grazie alla famiglia Call e a tutto lo staff! Ci ritorneremo sicuramente!

Il soggiorno all’Excelsior è stata una esperienza fantastica. Siamo stati accolti con un caldo abbraccio dai proprietari e da tutto il personale, sempre pronti a soddisfare ogni richiesta di adulti e bambini. Un particolare ringraziamento alle signore ANA del piano 1 e SIMONA del ristorante. Grazie e torneremo.