Laguna Hotel

Bad experience with my reservation i didn't recommend this hotel for anyone's.

We were harassed during our stay at this property by Ali’s “brother”. He yelled at my partner that no guests were allowed, though we booked the room for the two of us. I spoke with Ali on the matter when he knocked on our door at 11:05am about checking out, a day early at that. I informed him we were booked another day and complained to him about his brother. His response was “I’m sorry, He doesn’t know the rules”. When we complained about the construction work outside our window he said, “I’ve been in Miami the last few days, I told them not to work early”. We had been there 5 days at this point and EVERY morning construction noise rang out starting in the 6 or 7am hours. Now the unidentified brother who “didn’t know the rules” checked me in and gave me the key so why is he in charge if he “Doesn’t know the rules”. The gate “securing” the property was often open and to unlock it one simply had to reach their hand in the gate and unlock the deadbolt. Felt unsafe, noisy, and the portion that looks like a stove is simply where the gas for the stove is held. Lackluster cutlery and dishes. The ONLY redeeming qualities are the view from the roof and the lovely attendant Miriam who did her best everyday and always had a smile/kind words to share.

One of my favourite stays in San Pedro and my third time at Laguna Hotel. It's perfectly located to walk to the popular beach bars as well as ten minutes into town. The rooms are always clean and well maintained and I love that there is a well equipped kitchen. The place is quiet and the rooftop views and pool are a highlight! The staff really sets this place apart, from the cleaning staff to Ali at the front desk. He goes above and beyond for his guests!

When we got there the owner had no idea we were staying there at all. Room was dirty, AC didn’t work at all. It ended up being colder outside than inside… the pool was disgusting… it was green, slimy, tiny, looked like it hadn’t been cleaned at all. Looks are deceiving, the pool is about 6ft x 6ft. Beware of constant all night barking, hammering, drilling. I’m a trade person and even I couldn’t take all the noise and heat. 10/10 wouldn’t stay here again as we had to quickly find another hotel to move to.

I normally don’t make a big deal about things and can be very accommodating, but this place was very disappointing. They shut the water off two different nights to fix a pump, fair, it’s a low budget hotel, things break and happen, it was not an unbearable circumstance (except they did not give warning they would be doing it the second time) But the third night, a plumbing fixture broke in our room and flooded the entire suite in four inches of water, they relocated us to another room and did some laundry for us, which was nice. We had about $100 of things that were damaged in the flood and asked for $50 or a night off to compensate us. No response, and then told we should have arranged that prior to leaving. We were more than nice about everything that happened, and when we asked for the smallest compensation for literal damage done to our electronics, the hotel did not give a ounce of care. It was personally disappointing because we liked the owner, and the rooms were decent, a good budget option in the area. But if you stay here and something goes wrong, don’t expect any financial assistance if things are damaged or goes wrong.

Would recommend to family and friends.