DoubleTree by Hilton San Pedro - Port of Los Angeles

I was booked a King size bed when the web page turned up. I have booked 4 nights before this. I asked Alexandra to update my booking and extended the same room for another night. She said it’s fine and our room cards extended. Unfortunately, when I double checked with Luis, Mexican staff in the morning of 1 November 2024. He said that I have booked a Queen size and it was unlikely we could get the same for the last night. He added that we had to change to a queen bed room. We were preparing to go to downtown right now for the Dodger Parade.  We had to pack our luggage in a hurry and move to a higher level room. It didn’t give a us a good start of our day at all. My question is: why did Alexandra not telling me that we were not going to have the same room when I talked to her  about extension of another night? Or, we did get the same room but Luis did not follow and made us a hard time? Please investigate and improve the service in future!

The room and service is impeccable Checking in was smooth and was given a bottle of water and hot cookie (absolutely delicious)! Breakfast area is small. Unlike Asian hotels, breakfast is not buffet style and order from menu. Room doesn't have bottled water and no flask for boiling hot water. The room numbers are not in sequence and kinda confusing My room has an audible hound and this pulled my rating from 5 to 4,