Casa No Name Small Luxury Hotel

Reservé en el hotel Casa No Name con suficiente anticipación, seleccione el tipo de habitación. 3 días antes de mi arribo me envían un correo indicando que mi reservación era en Lofts by Casa No Name. Por más que les dije que no había reservado en lofts no hubo manera de hacerlos cambiar de su postura. Hay varias incomodidades de estar en lofts como estar en otra ubicación, no tener recepción, no tener servicio de restaurante, si hay un problema con las instalaciones hay que reportar al hotel y esperar a que se trasladen. El desayuno incluido es una burla. Ofrecen SPA y no lo tiene, lo que terminan ofreciendo estando ahí es que te consiguen quien de el servicio en tu habitación. Ofrecen estacionamiento gratis e intentaron cobrarme 600 pesos de estacionamiento por día. Uno reserva en un hotel y estas personas terminan enviándote a un departamento en otra ubicación. Son unos abusivos y mentirosos.

Place to stay at in San Miguel de Allende Gorgeous, sophisticated, tasteful boutique hotel with much history in center of town. Tranquil and beautiful setting with much attention to details. Only recommendation is to accompany better continental breakfast to guests.

Fueron dos dias espectaculares, una atención excelente, un ambiente increíble. Ganas de pasar tiempo en el ambiente del hotel, solo extender a las 11 pm el horario del bar

We found certain policies of the hotel to be disruptive and inconsiderate during our stay and the lack of customer service to be an issue. The property was beautiful but I would hesitate to recommend the property.

Very well impressed by this cozy hotel in the enter of San Miguel. The staff was extremely helpful and gentle, the bedroom great and the rooftop has a small charming pool + a bar. The interiors are very well decorated. I’d definitely stay there again!

I hardly ever write hotel reviews but this place was so bad that travellers need to be warned. First of all this is not a boutique hotel (let alone a 4/5 star one as advertised), there’s barely any staff available other than a receptionist. Barely any food offering either. As other travellers noted, the check-in process is a mess, I was chased more than five times before even arriving to sign a credit card authorisation form after I had already been charged for the whole stay. I was travelling at the time without access to a printer but I was told my booking could not be “confirmed and guaranteed” without the form so I was unsure till I got to the place whether I would have a room despite having paid in full. The place is tiny and I’m not talking boutique tiny, just small and badly kept. It also looks much better in pictures than in real life. No soundproofing in rooms so all the noise comes in from the terrace and rooftop making it impossible to rest. Was meant to be given upgrade (rooms were available online) and welcome amenities but received nothing, other than a sad “fruit platter” made up of two apples. Dirty rug in the room. The whole place (staff included) feels unwelcoming and stingy. There’s prices on everything in the room, breakfast is pitiful (just some coffee tea and bread). There is no service and bad management attitude shows they do not care either. There are a million lovely hotels in San Miguel, so do yourself a favour and stay somewhere else.