Royal Park Albatros

I made a booking through TripAdvisor… I made a booking through TripAdvisor with SuperTravel for a 28 night stay at the Mutha Royal Albatross Hotel in Tenerife. We had the booking confirmation paid in full. When we turned up at the Hotel the whole reception was closed. I managed to get hold of a member of staff who checked the system and the Hotel was fully booked with no record of our reservation. We eventually got hold of the urgent customer care team. Telling them their booking reservation did not exist with the Hotel. At 2030 5 hours after arriving at the hotel. We had to take matters into our own hands and find emergency accommodation for two nights. With no help from Super Travel we had to find accommodation for the rest of the original booking which we were lucky to find. Super Travel finally emailed us offering full refund for the new accommodation if we could send the receipts After a few days we managed to send both receipts to Super Travel for our full refund of the new accommodation after being left stranded. I have sent a further 3 emails with no reply or response from the company. They are in breach of contract and accepted culpability via email and offered a full refund From a global Travel company I expect to be treated with respect and to be refunded what I'm clearly owed Super Travel you need to sort this as this is appalling behavior Experience date : January 30, 2023

Bel appartement privé ; vue sur la piscine. Terrasse avec table et chaises, cuisine équipée, salle de bain, WC, corridor, belle chambre avec 1 lit double ; canapé lit ; piscine chauffée 27 à 28 ° ; Piscine enfants ; bar ; salle de bain ; TV salon et chambre ; etc.

This apartment was horrible. faeces in the toilet and on the balcony. nothing was provided for the children of bed linen and towels and there was no one in the reception, only between 4 and 7 pm. children slept with my beach towel for 2 days. Shower did not drain properly, doors did not close, no pressure on the kitchen tap, broken night lamp, 2 glasses for 4 people in the kitchen, 2 chairs for 4 people on the balcony, safe did not open (no signal anymore) and no one could help us. Eventually put in batteries ourselves to be able to open our safe. The lock of the sliding window is broken and we repaired it ourselves. Cards are blocked punctually at check-out time and we could no longer use the swimming pool and we could no longer leave the domain. There is no beach within walking distance and nothing to do nearby. no wifi, no parking, no dishwasher. no fresh towels. Conclusion way too expensive for what you get.

Its simply a little piece of heaven. Better for calm holidays with family. I admire the garden very much. And the cascade! Lovely!!Always when we want calm, we are going here. I love the superdeep pool. When we want fun and Karaoke, we go Green Park just next door.

Literalmente el hotel tiene entes negativos y molestaron mucho por la noche. Para empezar en el dormitorio principal había dos lamparitas de noche y si encendías las dos, se apagaba la habitación entera, incluída la luz principal de ésta. Cuando nos fuimos a dormir de repente en mitad de la noche se encendió una de las dos lamparitas sin que nadie la hubiera encendido. Pero lo peor fue que después de este suceso, al cabo de un rato, (los móviles estaban encima de la cómoda cargando) mi móvil literalmente salió volando al suelo, como si lo hubieran tirado con fuerza, quedando prácticamente a un metro de la cómoda. Nunca lo había pasado tan mal de vacaciones. Es un edificio bonito por fuera pero por dentro cutre y antiguo hasta decir basta. Y además duermes acompañado :)

Very steep site so loads of steps to lug suitcases up and down and no offer of assistance with this. If disabled avoid at all costs. The apartment smelt musty as soon as you opened the door. Furniture damaged and overall a very tired appearance. We were very tired after our trip so needed a good night sleep, but we've been awake now since 1.20am with noisy neighbours and it's now 5.30am. We can't blame the owners for that, but thank goodness we are only here for 1 night as overall it's been horrendous. We flew to Tenerife a day early to save on the cost of flights, I'd rather have paid the extra. Can't wait to get to our vacation club where the standard of accommodation is worlds apart from this! We would not book again as the £125 we paid was not worth it. Book with caution.