Bahia Principe Fantasia Tenerife - All Inclusive

總體非常不錯的 環境也不錯但是服務水平有待提高和

You must choose this hotel if you want being bugged My husband and I stayed at the hotel for 2 nights. As there is a connection door inside the room, the sound proof is really really bad, we can clearly hear the conversation from the adjacent room. The family who lived adjacent slept late and got up very early, the child kept shouting and this woke me and my husband up. After that, we reached the reception and requested to have a room change, but the female reception staff refused. She said there was no other available rooms with the same price, she said we needed to PAY BY OURSELVES to upgrade another room style. I said it is not acceptable because it is your hotel's problem, if the hotel has a good sound proof wall, we would not hear sound from the adjacent room, but the female staff insisted this was the customer’ problem, not the hotel's problem and would not change any room for us. And at last she proposed to change our room with an upgrade fee €80. It is so radicular that the staff refused to give any help to us and just only asked us to pay more. As a result, we were woken up by the adjacent sound at 7:12am on the first day and 6:49am on the second day , the adults kept talking, the child kept shouting and running, and we could not sleep anymore. It was a very bad experience and we are very disappointed. We recommend everyone NOT to choose this hotel.