Timberland Highlands Resort

Timberland Highlands Resort arvostelua

Timberland Highlands Resort

Timberland heights, LOT 2 Clubhouse Dr, San Mateo, Rizal, 1850, PhilippinesNäytä hotellin tiedot
Timberland Highlands Resort
Timberland Highlands ResortTimberland Highlands ResortTimberland Highlands Resort
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

4.6/5
Mahtava
57 arvostelu
Vahvistetut arvostelut
Sijainti4.6
Mukavuudet4.5
Palvelu4.7
Puhtaus4.5
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(57)
Positiiviset arviot(56)
Arvostelut valokuvien/videon kera(34)
Mahtava yöpyminen!(31)
Ystävällinen henkilökunta(16)
Erinomainen näkymä(9)
Puhdas ja siisti(6)
Loistavat huoneet(5)
Kätevä sijainti(5)
Kielteisiä arvosteluja(1)
John Christian
Deluxe-huone 2 yhden hengen vuodetta
Majoittunut 3. 2025
Pariskunnat
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 12.4.2025
Very hospitable and very welcoming
Käännä
dimpleng
Deluxe-huone 2 yhden hengen vuodetta
Majoittunut 2. 2025
Perhe
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 5.4.2025
Wala akong masabi sobrang enjoy
Käännä
Majoituspaikan vastaus: Dear dimpleng,Thank you so much for your wonderful review! We're so happy to hear that you had an amazing and enjoyable stay with us at Timberland Highlands Resort.We truly appreciate your kind words and can’t wait to welcome you back soon for more great moments!Sincerely,Kar RegroGuest Services Manager
Claire
Deluxe-huone 2 yhden hengen vuodetta
Majoittunut 2. 2025
Pariskunnat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 1.4.2025
We had a pleasant stay, thanks to the Manager Ms. Kar Regro. Will definitely book again soon ❤️
Käännä
Majoituspaikan vastaus: Dear Ms. Claire,Thank you so much for your kind words! It was truly my pleasure to have you with us at Timberland Highlands Resort.I'm so glad to hear you had a pleasant stay, and it means a lot to know that I was able to contribute to your experience. The entire team joins me in looking forward to welcoming you back soon—your next visit is always just a message away!Sincerely,Kar RegroGuest Services Manager
Vieraskäyttäjä
Deluxe-huone 2 yhden hengen vuodetta
Majoittunut 2. 2025
Pariskunnat
1 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 31.3.2025
Understaffed, mentioned by one of the waiters. Took our dinner almost an hour to get to our table. Mind you that the restaurant was not full.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your recent stay experience at Timberland Highlands Resort.We apologize for the delay in your dinner service and appreciate your patience. While we aim to provide timely and efficient service, we understand that this experience fell short of your expectations. Thank you for bringing it to our attention. We’re committed to improving and hope to provide you with a smoother experience on your next visit.Sincerely,Kar RegroGuest Services Manager
Vieraskäyttäjä
Premier Deluxe King -huone
Majoittunut 2. 2025
Pariskunnat
1 arvostelu
1.7/5
Lähetetty 30.3.2025
Our room was located too far from reception, we werent the priority and i had to lay extra 300 because of a missing hanger. Only good thing here is food breakfast. Bed and pillows are very firm, not comfy at all.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to have your room located far from the Reception, and we're sorry to hear that the extra charge for a missing hanger was an issue. Your feedback about the bed and pillows is also noted, and we apologize that they did not meet your comfort expectations. We're glad to hear you enjoyed the breakfast, and we truly appreciate your honest feedback as it helps us improve. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Kar RegroGuest Services Manager
ilahayes
Premier Deluxe King -huone
Majoittunut 2. 2025
Perhe
8 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 24.3.2025
I recently had the pleasure of staying at Timberland Heights Resort, and overall, it was a lovely trip. The resort offers a similar atmosphere to Shangri-La Boracay, though naturally not at the same level of luxury and elegance. However, it provides a great vacation experience, perfect for stays of at least two nights to fully enjoy activities like the Outdoor Cinema, Bonfire with S’mores, and swimming in the infinity pool with its stunning views of both the city and nature. It’s a place I would return to and recommend to friends. That said, there are a few areas where improvements could be made. First, attention to cleanliness could be improved, specifically with the coffee mugs and kettle in the room. Ours had hardened residue, particularly around the mouth area of the kettle. Fortunately, the Manager promptly addressed the issue by replacing the mugs, glasses, and providing us with a new kettle, which was much appreciated. Additionally, I’d like to bring up a concern regarding the swimming pool. My son has swum in numerous pools both locally and internationally, and this was the only time he experienced an allergic reaction. We initially thought his fever was related to a cold, but on our last day, he developed rashes, which we later learned were due to an allergic reaction. The rash began on his neck and spread to his shoulders, chest, back, and limbs. After visiting his pediatrician and undergoing lab tests, it was confirmed as an allergic reaction. We suspect that it may be related to the chemicals used for pool maintenance, as this was the only pool that triggered such a reaction after over 20 others. While this was an isolated incident, I think it would be worth the management’s attention to review the chemicals used in the pool to ensure they’re safe for all guests. This would help to avoid any similar experiences for future visitors, especially those with sensitive skin. I truly hope to return and celebrate future occasions at Timberland Heights Resort, and with a few adjustments, I’m sure it can continue to offer even better experiences for all its guests.
Käännä
Majoituspaikan vastaus: Dear ilahayes,Thank you for your thoughtful and detailed review. I’m glad to hear you had a lovely trip and enjoyed our resort’s activities, especially the outdoor cinema, bonfire with s’mores, and infinity pool with the stunning views.I sincerely apologize for the cleanliness issue you encountered in your room. I’m grateful I was able to personally attend to the matter promptly. Your feedback is valuable, and we will continue to ensure that such issues are addressed swiftly in the future.I’m also very sorry to hear about your son's allergic reaction after swimming in the pool. We take this matter seriously, and we understand how concerning this must have been. While this is an isolated incident, we will review our pool maintenance procedures to ensure all chemicals are safe for our guests, especially those with sensitive skin.We truly appreciate your understanding and your constructive feedback. We look forward to welcoming you back for an even better experience and are committed to ensuring a safe and relaxing environment for all our guests. Thank you again for sharing your experience with us!Sincerely,Kar RegroGuest Services Manager
Vieraskäyttäjä
Premier Deluxe King -huone
Majoittunut 2. 2025
Matkusta ystävien kanssa
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 19.3.2025
The view is incredible. Facilities are fantastic. It was a very nice experience. The only downside side is transport, I was unable to get GRAB at the location. The transport the resort arranges is too expensive.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your awesome experience! We're thrilled that you enjoyed the incredible views and fantastic facilities at Timberland Highlands Resort. We understand that transportation can be a challenge, and we truly appreciate your feedback. We will take this into account as we continuously strive to improve our guests' experience. We hope to welcome you back again soon!Sincerely,Kar RegroGuest Services Manager
Anonyymi käyttäjä
Premier Deluxe Twin -huone
Majoittunut 1. 2025
Perhe
1 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 5.3.2025
The ojt was so nice he assist us very well. We really enjoyed the pool area since we have a kid. The place was very relaxing and staffs are very accommodating.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your wonderful feedback! We're delighted to hear that you had a relaxing stay and that our OJT staff provided excellent assistance. It’s great to know that you and your little one enjoyed the pool area! We truly appreciate your kind words about our accommodating team. Looking forward to welcoming you back to Timberland Highlands Resort for another great stay! Sincerely,Kar RegroGuest Services Manager
Vieraskäyttäjä
Premier Deluxe Twin -huone
Majoittunut 2. 2025
Perhe
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 3.3.2025
Everything is perfect
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your kind words! We're thrilled to hear that you had a perfect stay at Timberland Highlands Resort. We can't wait to welcome you back for another amazing experience!Sincerely,Kar RegroGuest Services Manager
Jenie Lynn
Premier Deluxe Twin -huone
Majoittunut 1. 2025
Pariskunnat
2 arvostelu
3.7/5
Lähetetty 2.3.2025
Location is out of the way and there are no nearby stores or restos in the area. The mobile network is weak but there's wifi so it's okay. Food is expensive so you better have the buffet. The buffet was great and the manager was really hospitable. The hotel room's space is just okay. No view in our room. Amenities are somewhat lacking but just okay.
Käännä
Majoituspaikan vastaus: Dear Jenie Lynn,Thank you for sharing your feedback about your stay at Timberland Highlands Resort. We understand that our secluded location offers both a peaceful retreat and some challenges in terms of accessibility to stores and restaurants. We're glad to hear that you enjoyed the buffet and appreciated the hospitality of our team. Your insights regarding the amenities and room view are noted, and we’ll continue to find ways to enhance our guest experience. We hope to welcome you again for an even better stay!Sincerely,Kar RegroGuest Services Manager
Anonyymi käyttäjä
Premier Deluxe Twin -huone
Majoittunut 1. 2025
Perhe
1 arvostelu
4.7/5
Mahtava
Lähetetty 24.2.2025
Very accomodating staff, and rooms are as features. Very clean rooms. My kids enjoyed the facilities- playgrnd, pool and unli smores. Overall, it's a 10/10.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your wonderful review!We're delighted to hear that you had a 10/10 experience at Timberland Highlands Resort and that your kids had a fantastic time enjoying the playground, pool, and unlimited s’mores! It’s also great to know that you found our rooms clean and exactly as featured, and we truly appreciate your kind words about our accommodating staff. Your feedback means the world to us, and we can't wait to welcome you and your family back for another amazing stay!Sincerely,Kar RegroGuest Services Manager
Yshakes
Premier Deluxe Twin -huone
Majoittunut 10. 2024
Pariskunnat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 11.2.2025
The place is great and relaxing will surely go back again. Food is nice also
Käännä
Majoituspaikan vastaus: Dear Yshakes,Thank you for your kind words! We're so happy to hear that you found Timberland Highlands Resort a great and relaxing place to stay. It’s wonderful to know you enjoyed the food as well! We look forward to welcoming you back for another enjoyable mountain escape experience soon.Sincerely,Kar RegroGuest Services Manager
CzarinaJane
Premier Deluxe King -huone
Majoittunut 1. 2025
Perhe
1 arvostelu
4.7/5
Mahtava
Lähetetty 10.2.2025
The view, amenities and cleanliness are superb. I just hope they have luggage assistance. But overall, our stay is excellent.
Käännä
Majoituspaikan vastaus: Dear CzarinaJane,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the view, amenities, and cleanliness at Timberland Highlands Resort. We also appreciate your suggestion regarding luggage assistance, and we will take it into consideration as we strive to improve our guest experience. We're glad you had an excellent stay overall, and we look forward to welcoming you back soon.Sincerely,Kar RegroGuest Services Manager
Ken Adams Scotland
Premier Deluxe Twin -huone
Majoittunut 1. 2025
Perhe
1 arvostelu
3.7/5
Lähetetty 9.2.2025
They called me to ask if everything was satisfactory which was nice if they meant it, i told them the shower wasn't working and they just carried on to say if i needed anything just to call them, not even listening to my reply. Lack of diredtions a bit of a maze. But i must say the beds were very comfortable and the restaurant staff were excellent.
Käännä
Majoituspaikan vastaus: Dear Mr. Scotland,Thank you for sharing your feedback with us. We sincerely apologize if your concern about the shower was not properly acknowledged during our courtesy call—that’s certainly not the experience we want for our guests. Your comments regarding the lack of directions and navigation within the property are also noted, and we will look into ways to improve this.On a positive note, we’re glad to hear that you found the beds very comfortable and had a great experience with our restaurant staff. Your kind words mean a lot to us! We truly appreciate your insights and will use them to enhance our service. We hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay.Sincerely,Kar RegroGuest Services Manager
Ezoh
Premier Deluxe Twin -huone
Majoittunut 12. 2024
Perhe
9 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 18.1.2025
뷰가 멋지고, 조식도 맛있으면서, 할 것도 좀 많은편인 괜찮은 호텔입니다. 하지만, 단점도 좀 있어요. 주변에 할 것이 하나도 없어요. 호텔 아는 할 게 조금 있지만, 어딜 가려면 차가 반드시 있어야 합니다. 그리고 칠 팔 월은 괜찮지만, 11월 부터 2월 까지는 수영장 쓰기에는 물이 너무차가워요. 냉수마찰을 좋아한다면 괜찮지만 아이들 데려 가기엔 날씨를 잘 못 잡으면 힘들 수있습니다. 식당에서 개별메뉴를 주문하면가격대비 질이 너무 낮은 음식이 제공 됩니다. 저는 아시아의 40 개가 넘는 사성 오성 호텔들을 방문해 보았습니다. 참고해 주세요.
Käännä