310Guest-House LaVida

It was perfect. Everything we needed and excellent location. Marly was so very helpful.

We really enjoyed the location. The guest house was right on Calle San Francisco which had shopping and restaurants, but wasn't so busy as to be un-relaxing. We really enjoyed sitting on the small balcony with a coffee or drink and looking at the city. All of old San Juan was walkable from our place, which made it really convenient.

We don’t usually post reviews, but we feel obligated to warn others about this roach-infested nightmare of a hotel. As a Puerto Rican myself, I was appalled by the owner's complete lack of hospitality and lack of understanding. The issues started immediately. Parking was advertised as $10/day with discounts, but this was a blatant lie (see screenshot). Street parking is nearly impossible to find, and nearby garages charge $60–$72 per day. When we called for clarification, the owner rudely dismissed us, saying, “Figure it out.” The situation deteriorated further. On the second day, the power went out for hours in the morning. While we understand that outages can happen on a tropical island, the owner’s curt and dismissive tone when we called for information was completely uncalled for. We simply wanted to plan our day—not be berated. The final straw? Coming back to our room to find cockroaches crawling on the floor and ON THE BED. We were horrified, immediately checked our belongings for bugs, and fled the hotel. We made sure the door was locked and keys were placed appropriately in the lock safe and double checked and left. ******* tried contacting the owner, but she ignored their calls, leaving us no choice but to book another hotel that night. No refund, no apology—nothing. Then I sent the owner proof of the roaches that she claimed was false. Still no refund. Save yourself the stress, disgust, and wasted money. Spend your hard-earned vacation elsewhere.