Nuestra Casa

Great stay The property is nice and also convenient to everywhere. The staff is friendly. The vibe is great!

C'est tres bien comme petite auberge mais il n'y a pas d'hamak comme sur les photos et il n'a pas de dejeuner inclus. Belle cuisine collective et grande chambre comparativement au autre hotel. Lit confortable.... Je le recommande quand même....

The pictures are nice but do not reflect the actual look. The property is very dated. Hard to find in the dark no signage. We arrived after a very long day of travel. The security guard let us in took our payment immediately. Before we even had a look at the room. although it was clean- smelled of pine sol? it was hot- A/C was not on. once on it was loud we dropped out luggage off and went to find some food. The hill to get down/up was very steep. and difficult to walk with a bad knee. Tried to cancel the next day due to this and was not able too. We had to pay for the 4 nights This is soo upsetting if it was explained about location we wouldn't have chosen it. Very upsetting we are seniors and on a budget.

Everything was perfect

Overall excellent, great people, great location!

*BE CAREFUL IF YOU ARE CHECKING IN AT NIGHT* To be honest I did not want to write this review but I cant! Its too much! I booked this hotel because it said only they have reception 24/7 and I called and made sure too and they said I can check in at 1 at night. I drove with a taxi 2.5 hours here, got there at 1AM at night and nobody was there!! Spent 30 minutes calling nobody answers!! And I was outside and it was raining bad!! So imagine I started looking for a place to stay at 1AM at night, And I got lucky to find one after 1 hour search in the rain!! Next day in the morning I went back to the hotel and told the lady what happened, looked at me like I was lying and called her manager, so they ended up refunding me the first night and checked me in, to be honest I am pissed because they gave me the attitude like I was lying saying the bodyguard is here all night, even after showing them the unanswered calls I made, right I got back the money for the first night but an apology is minimum but all I got was an attitude no apology, to be honest they should have just gave me the rest of the nights free for what I went through!! I will not remove this review till they refund me for everything it was terrible!! On top of that I had a separate reservation for another 2 more nights (I booked same room type) and the lady was like "well we need to move you to a different room because thats what it shows in my calendar", what??? Its terrible! Added pics of the unanswered calls 1 at night!!