Home2 Suites by Hilton San Juan

The experience at this property was an experience that I would not want my worst enemy to experience! After a very long and very exhausting seven hour drive, all we wanted was to get in our room and rest!!! Much to my surprise the reservatrion made a week before arriving, had been cancelled by the hotel staff and without my permission and/or acknowledgement. The clerk at the resevation desk could not explain why the room was cancelled of course, nor did he try to acomidate us with another room and/or calling to ask other branches of the hotel for a room! Also, after all the needless and unexplainable incident, the clerk wouldn't give me and receipts or paperwork of my reservation! Thank GOD, I booked through a booking app because my infomation is all there!!! Never the less; we could not find a room anywhere in the area, due to so many events happening that weekend!!! So we had to drive another horrible seven hours back home! All we wanted to do is go to Church! JanieMRodriguez #janiemrodriguez #wereachother

We recently stayed at the Home2 Suites, and it was an excellent experience! Since the hotel just opened in December, everything was fresh, clean, and well-maintained. The grounds were lovely, with a nice patio and pool area, making it a great place to relax. The location was also very convenient, adding to the overall value of our stay. The hotel also has a top-notch exercise room, which we used and really appreciated. Additionally, there are brand-new washer and dryers available for guests—a great perk for those staying longer. Speaking of value, this was one of the best hotel experiences we've had in a long time for the price—a fantastic combination of comfort and affordability. A special shoutout to Nicole Torres at the front desk! She was incredibly helpful and friendly, going above and beyond to make sure our stay was enjoyable. Great customer service like hers makes all the difference! If we had one small suggestion, it would be to add a little more variety to breakfast—only apples and oranges were available, and we would have loved to see bananas as well. But overall, that was a minor detail in an otherwise fantastic stay. We highly recommend this hotel and will definitely stay here again!