BelAir SunClub Cabos by Krystal Grand

差差差，十分差

My husband and I recently booked what was advertised as an all-inclusive stay at Bel Air Sunclub Hotel in Cabo San Lucas through ******* for June 27–July 1, 2025. Sadly, this trip turned into a major disappointment. Upon arrival, there was no receptionist at the front desk. After waiting several minutes, a staff member redirected us next door to the Krystal Hotel to check in—strange, but we complied. After a confusing hour-long check-in process, we were told that although we had booked through *******, our package was not all-inclusive, and we would need to pay additional money for food, drinks, and amenities. We were shown a reservation under a completely different name, even though we provided our valid ******* itinerary and proof of purchase. Despite our efforts and multiple attempts by ******* support to contact the hotel, no one was available to assist. We eventually checked in just to avoid being stranded, only to be denied access to basic hotel amenities, including beach towels and the pool. We were treated as second-class guests because we "only paid for breakfast" (which we did not—it was sold as all-inclusive). The room provided was not in the main hotel area but rather what felt like an off-site residence, far from the beach and amenities. Worse yet, we saw other guests experiencing the same scam bookings labeled "all-inclusive" being downgraded on arrival unless more money was paid. This appears to be a pattern, not an isolated incident. We checked out early and found another hotel that actually treated us with the respect paying guests deserve. As frequent travelers, we’ve stayed all over the world and have never experienced this level of misleading advertising, poor customer service, and blatant disrespect.

Vinimos de La Paz para celebrar nuestro aniversario y nos la pasamos de lujo en Bel Air Sun Club Los Cabos. Desde la llegada nos recibió muy profesional el Chief Concierge Mario, quien nos brindó toda la información de las actividades en el hotel. Nuestra habitación se encontraba muy amplia, limpia y con una súper vista al mar. Por el precio, ofrece una calidad estupenda y con todas las ventajas de un hotel de alta categoría. Quedamos muy contentos y satisfechos con las instalaciones y el servicio y no tenemos mas que agradecer a todo el personal tan amable que nos atendió.