Wyndham Garden San Jose Airport arvostelua

Majoituspaikan vastaus: Dear Veronica,Thank you for taking the time to share your feedback with us. We’re sorry to hear that your stay didn’t meet your expectations.We understand how important amenities like an ice machine and luggage carts are for a comfortable experience. We are aware of the ice machine issue and are currently working on restoring this amenity. We also have luggage carts available in the back, which can be provided upon request. Additionally, we have maps of the entire property at the front desk for guests during check-in, and we apologize if this wasn’t communicated to you. You are also always more then welcome to snap a picture of the map on your phone for easy reviewing.Regarding the pool area, it is situated in the middle of our oasis garden, filled with beautiful trees and plants that have been part of our property for years. While this natural setting attracts squirrels, we’re committed to ensuring a pleasant experience for our guests.Your input is valuable to us as we strive to improve our services. We hope you’ll consider giving us another chance in the future.

Majoituspaikan vastaus: Dear [Guest's Name],Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. We strive to represent our property accurately in our listings, and the photos are intended to provide a clear view of our accommodations.We also want to note that a 1-star rating may not fully reflect your experience, as it seems you checked in and then checked right back out without spending time in the room. Additionally, given that your reservation was non-refundable, we feel that a 1-star rating may not fully capture the situation. For future stays, we recommend considering travel insurance, especially when booking properties you haven’t visited before.Thank you and have a beautiful day!

Majoituspaikan vastaus: Dear Miguel A,Thank you for your wonderful 5-star rating! We’re delighted to hear that you enjoyed our awesome pool and found our service to be polite.We appreciate your feedback regarding dining options. In fact, there are a robust selection of restaurants within walking distance of the hotel, and our front desk team would be happy to provide recommendations to suit your taste.We hope to welcome you back soon for another great stay!