Home2 Suites by Hilton San Jose South

I like everything about this property. Staffs are very friendly and the place was very nice and clean. Love to go back and stay again.

We stayed here for two nights as a kind of staycation, using it as a base to go to Gilroy Gardens. It was relatively clean and the staff were nice. But it was lacking in some ways. My pillowcase had a visible stain on it, for example, and the water pressure in the shower wasn't great, although not the worst I've experienced. On the first morning we went to breakfast an hour before it ended and there was no food left. People kept saying that they were going to replenish, but we couldn't wait that long and just bought some breakfast on the road. We didn't even attempt breakfast the second morning, but there was no hot water to get tea. In the room, it was hard to get cold water. (Weird, I know; it's usually the other way around.) So I put water in glasses and put the glasses in the fridge overnight. Where was it easy to get freezing cold water? The pool. It's not heated, so don't attempt if the weather isn't super, super hot. We were actually really, REALLY disappointed that there was no hot tub. It's one of the things we all look forward to in hotel stays. I was also surprised that I was not allowed to have a one-hour delayed check-out considering my hotel status. The toiletries provided were nice, and there was plenty of hot water--4 of us were able to shower back to back with no loss of hot water. It was nice to have a large fridge and kitchenette area, and the beds were comfy. We also didn't hear much noise from neighbors. Overall, I doubt we'd stay here again, if only because there's no hot tub and the pool isn't heated. But if you're just looking for a place to sleep and nothing else, it's absolutely fine.

Close to freeways to go north, south, east or west

Great stay Great safe location. Room is very big. Free breakfast was good. Very friendly staff.

I arrived at 2:15 and was hoping to get to my room as I had a meeting to prepare for. I was told that a room was ready but I could only use it if I paid an additional $25. Otherwise I had to wait until 300 pm. I told the front desk I will wait. I then was not given a room until 4:00 pm and only after I went to ask them about the room. Not a very friendly experience.

Not coming back Was one of my worst trips this year. We had cold water in our shower and it was supposed to be repaired that morning when maintenance came in. It was 4 pm and no one had not repaired the issue. I asked for a manager and was told the manager was out and will be in soon. We went back down about 1-2 hours later and was told the manager/supervisor was on his way back but ran out of gas!! When someone finally came up he debated about the water being cold and that the broiler was turned up completely. Long story short we asked to be moved to an another room which was an inconvenience since the cold water would only get to luke warm and then back to cool. We were here for my daughter’s volleyball tournament and will never return again to this place. Also, the breakfast was not good. Very limited and things were never filled or replaced for breakfast.