Ramada by Wyndham Near SeaWorld / Mission Beach

設施：完善 衞生：乾淨整潔 服務：貼心

Our stay was memorable and not in a good way. The plumbing is noisy. The customer service is poor. We had no hot water in the shower and when we notified the front desk, we were told that no one else complained. We asked the front desk clerk to come to our room and check for himself. Chris said the water was lukewarm and we told him to be honest: it was cold. He said he would leave a message for the manager to call us. No one called so we called back 2 days later. A manager was not on site again and we left another message. 36 hours later, we're still waiting for a call that will probably never come.

Made reservations at this hotel in August for October 19th. I was told by several security guards that my reservation was no good. To which I replied that's a bunch of malarkey. They told me to call a number. I did so and the person on the other line with the hotel had no idea why my reservation was no good. Finally she said I'm going to call the hotel directly which she did. She came back on the phone after several minutes and said you're right the hotel is closed. She said it appears that it has been rented or bought out to House people coming in from Over the border that have no place to stay. I told her why wasn't I contacted about this why wasn't I told that I could get a refund why wasn't I told I should look for another hotel you've left me in a big mess. All she told me was oh well. I have called email done everything you can do to this company and they can still act like it was no big deal. When I did ask for a refund they fought me to The Nail to keep it. I said it's kind of hard to keep money when you didn't provide any services for it. Needless to say I will never stay at a Ramada Inn or anything owned by Wyndham Resorts ever.