Marinaterra Hotel & Spa

From checking to checkout everything was a breeze. Comfortable modern room. Used the in room safe and enjoyed coffee every morning. Friday night there was some music but it does down early or we fell asleep. Several restaurants within walking distance with a large variety of offerings. Was great being next to the marina. Only reason for 4 stars not 5 was parking was limited but we always found some.

We were shocked at how rude and incompetent the manager and front desk staff were at the Marinaterra. We added a night to our reservation and they forced us to pay for a third night because the reservation was recorded under a different name (not our fault). We didn't sleep because the hallways are made if tile and so loud outside our door. The Smart TV apps did not work, there were small cockroaches in the bathroom, and the hotel staff knocked and WALKED into our room while we were there to ask if we were checking out! I never leave reviews but feel compelled to leave one here. We had so many bad experiences staying here. The rude attitude towards foreigners was obvious and our friends that stayed there experienced that as well.

This place is more expensive than it’s worth. Room service and customer service in general were poor. Nice view of the marina if you pay extra.

Hotel muy regular, viejo aunque con buen mantenimiento. Mucho ruido toda la noche de alguna máquina que prendía y apagaba cada 10 segundos. La alberca es exclusiva para los del condominio, te tienes que ir hasta el beach club que está a 500 metros y con una playa llena de piedras. La atención del personal es buena

Stayed here before and although i prefer other hotels in the area, the Marina Terra was more than OK. I'm a proper 'gringo' and although i speak some decent Spanish, i didn't encounter any rude staff or discrimination based on my Gringo-ness. In fact, on my extensive travels to Mexico, speaking a little Spanish (however badly) always helps...anyway... I had a room facing the road, not the coveted Marina view but the view was still lovely, could see the Bay of San Carlos and i could sit on the balcony with a beer watching the world go by. Rooms were clean, shower OK (pressure/temp could be better), Bed was wonderful. AC worked a treat with the 40degC days. Food in restaurant was good if a little expensive, there is a brilliant restaurant opposite called 'El Patron' which was cheap and spot-on. Breakfast in hotel is highly rated but i found it disappointing, most of the food hidden behind dark plexiglass and you really need that bit of Spanish to figure out what everything is (and ask for someone to get you it). The so-called Marina-Terra beach club is and always has been a total disappointment. Its mainly a glorified swimming pool with a rocky beach. There's much better beaches nearby!

This hotel is nice but the staff treats you like sewage, especially if you are a woman. Absolutely horrid front desk men who completely ignore you for ten min. before even looking at you with disdain

First the good, The room had an amazing view and was well furnished. Now the bad, I informed the staff at the front desk that I did not speak a lot of Spanish. The check in gentleman spoke next to no English and seemed bothered that I couldn’t speak the local language. After checking in the RFID card they gave to be able to use the stairs and elevator was held together in a plastic sleeve with staples keeping it closed. The elevator was very old and small so my wife left claustrophobic in it. When we took the stairs back down from the 4th floor there was no lighting from the third floor to the bottom floor. The remote for the streaming box that is in the room was broken so I went down to the front desk to let them know and I also had to ask for the specific WiFi password for my room. They said someone would come up in 10 minutes to fix the remote and no one ever came. After that the TV kept turning on and off on its own which continued all night long and into the morning. When the TV started up I recorded what it was doing on my phone and took it to the front desk to show them and again was told someone would be up to fix it in 10 minutes. After this the toilet in the room would not flush and almost overflowed. When we tried to call housekeeping the woman that answered did not speak any English at all and was speaking Spanish so fast I could not even try to follow along. In the morning (with still no working toilet and a TV in the sleeping area that kept turning on and off all night long) I went down to the front desk to check out and informed them again of the room situation and the front desk said, “Sorry” and it felt like they just brushed me off since I did not speak Spanish.

Me hospedé en el Marinaterra el sábado 23 de septiembre de 2023 y tuve una muy mala experiencia. Me quedé en la habitación 112. Al asignarme la habitación, el personal del hotel no me comento nada sobre la existencia de una bomba de agua en el cuarto adyacente a mi habitación y los inconvenientes que ello me ocasionaría. Desde las 7 pm, cuando volví a mi habitación, se escuchó un ruido muy fuerte como si se tratara de una máquina (se escuchaba por un lapso aproximado de 20 segundos, cada minuto). Llamé a recepción para comunicar esta situación y me comentaron que el ruido se debía a una bomba de agua que estaba junto a la habitación, y que hasta las 11 pm la apagarían, sin más. Como no había habitaciones disponibles, no me pudieron cambiar de habitación. No fue sino hasta que volví a llamar a las 11:20 pm cuando apagaron la bomba. Al día siguiente, desde las 6:40 am, comenzó a trabajar nuevamente la bomba y no paró hasta que abandoné la habitación a las 8:30 am (con un dolor insoportable de cabeza). Al día siguiente comenté esta situación con la gerencia y me comunicaron que lamentaban el inconveniente pero que tal como me habían informado no podían hacer nada. Como se lo dije al gerente, me parece inaceptable una respuesta así. Todo el personal de hotel tenía conocimiento del ruido que generaba a esa habitación la bomba de agua, por lo que lo mínimo que podían hacer era informar de esa situación a los huéspedes (en este caso a mí) al realizar la reservación, pero no lo hicieron, sino que se limitaron a disculparse, sin ofrecer alguna otra solución, ni siquiera una compensación o descuento por las molestias. Así que tengan cuidado si les asignan la habitación 112, el ruido no les permitirá descansar en absoluto También consideren que, si bien el hotel cuenta con club de playa, éste cierra a las 2 pm cuando hay evento por la noche, lo que afecta al resto de los huéspedes. En mi caso, por la noche del día en que me hospedé en el hotel estaba programada una boda, por lo que sólo pude estar 20 minutos en el club de playa.

Check in: Fue a través de Airbnb que hicimos la reservación, pero el mismo hotel nos dio el resguardo de las maletas, por lo tanto la atención fue bastante buena. Instalaciones: Muy limpias, tienen buen mantenimiento, y puedes disfrutar de las amenidades que tiene el lugar. Personal: Amable pero también poco flexible con ciertas cosas, sobre todo en la entrada de las instalaciones por no haber contratado el servicio directo en el hotel. Alimentos: el restaurante del hotel no fue malo, pero no es la mejor opción. Te saca del apuro