Studio 6 Suites San Bernardino, CA

The manager and staff were kind but 'in absentia' during the morning when we and other guests had a few questions; no worries on that, but we cannot say the same about the neighborhood, makes us weep for the state of America with its roaming vagabonds and desolation, even near a supposed Mall and Embassy and church across from the Rodeway that, we noticed, is heavily fortified against intrusion in spite of its mission and history. Thank you.

It's clean, and comfortable, and convenient for my surroundings.

I know where everything is at, the bus runs right on 5th St. It's convenient.

I am beyond frustrated with my experience at this hotel. I booked a room over 6 months ago through ******* for a family trip, receiving confirmation directly from both ******* and the hotel. I carefully prepared for the trip, packed my family, and drove hours to the hotel, excited to begin our vacation. Upon arrival, the front desk clerk claimed she had no record of my booking, despite my multiple confirmations. She was completely indifferent and unhelpful, and after calling *******, the situation didn’t improve. We later learned the hotel had double-booked the entire property, meaning if someone else got to your room first, you were out of luck. As a result, my family, along with 20+ other people, was stranded in an unfamiliar city with no place to stay. The front desk clerk refused to take any responsibility, saying it wasn’t her fault or problem. Fortunately, we found one last room at a nearby hotel for nearly four times the original price, but this was a nightmare situation that could’ve been avoided. This hotel not only failed to deliver on its promises, but the customer service was horrendous. I did everything right as a consumer, and to be treated this way is unacceptable. Do yourself a favor and avoid this hotel at all costs.

great little place, plenty of parking in the back, I like the hard wood flooring, fairly clean, not allot of food choices late at night but that’s nothing against the hotel itself, but something to be aware of,

There was no hot water, even after running the faucet for 10 or 15 minutes. I reported this to the staff, and waited a couple of hours but there was still no hot water. I was planning to stay another night, but had to check out and find a hotel where I could take a shower.